Service Coordinator

Wolseley Group; West of England; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual leave

Pension matched 9%

Bonuses potential

Discounts

Healthcare access

YuLife app

Cycle to Work

Job summary

Pipe and Climate Centre, part of the Wolseley Group, is seeking a Service Coordinator in Bristol. This 40-hour week role runs Monday to Friday, 8am–5pm, with a competitive salary, bonus potential and a strong benefits package.

You will process commissioning, warranty and servicing transactions for commercial pumps, respond to queries, and coordinate quotes from quotation through to aftersales. A training-focused environment awaits.

Qualifications

• Good verbal and written communication skills.
• IT skills with a basic understanding of Microsoft Excel.

Responsibilities

• Process and manage commissioning, warranty and servicing transactions for commercial pumps.
• Respond to customer and internal queries; advise on stock and availability for replacements.
• Coordinate quotes through to aftersales; liaise with customers and suppliers.

Skills

Verbal and written communication

Excel

Time management

Willingness to learn

Tools

Microsoft Excel

Job description

Salary:

Competitive Salary + Bonus + Excellent Benefits

So, who are we? We are Pipe and Climate Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, and access to a great range of online and high street discounts.

• annual leave (increasing with length of service)
• a generous pension scheme (matched up to 9%)
• potential to earn bonuses
• access to a great range of online and high street discounts

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Service Coordinator based in Bristol , you’ll be responsible for:

• Providing a central point of contact to process and manage Wolseley Building Services commissioning, warranty and servicing transactions for commercial pumps.
• Responding to incoming queries from both customers and internal teams, distributing information within the branch network and advising customers on stock and availability for replacement products/spare parts.
• Coordinating accounts from quotation right through to aftersales, following up on quotes and liaising between customers and suppliers.

This role is an office based role working 40 hours a week, Monday to Friday from 8am – 5pm.

And here’s what we’d like you to have:

• Good verbal and written communication skills
• IT skills with a basic understanding of Microsoft systems i.e. Excel
• Ability to prioritise workload and manage time efficiently
• Willingness to learn and take onboard all training provided