Service Coordinator

Wolseley UK Limited; West of England; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Annual leave

Pension scheme (matched up to 9%)

Bonus potential

Healthcare access

Cycle to Work

Job summary

Pipe and Climate Centre, part of the Wolseley Group, is looking for a Service Coordinator in Bristol to manage commissioning, warranty and servicing transactions for commercial pumps. You will act as the central point of contact for customers and internal teams, advising on stock and parts availability and coordinating from quotation through aftersales.

In this office-based role, you will respond to queries, distribute information within the branch network and ensure smooth accounts processing

Qualifications

• Good verbal and written communication
• IT skills with a basic understanding of Microsoft systems including Excel
• Ability to prioritise workload and manage time effectively
• Willingness to learn and undertake training provided

Responsibilities

• Providing a central point of contact to process and manage commissioning, warranty and servicing transactions for commercial pumps
• Responding to queries from customers and internal teams, distributing information within the branch network and advising on stock and availability for replacement parts
• Coordinating accounts from quotation through to aftersales, following up on quotes and liaising between customers and suppliers

Job description

Salary

Salary: Competitive Salary + Bonus + Excellent Benefits

About the Employer

So, who are we? We are Pipe and Climate Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

Role Details

As a Service Coordinator based in Bristol, you’ll be responsible for: Providing a central point of contact to process and manage Wolseley Building Services commissioning, warranty and servicing transactions for commercial pumps. Responding to incoming queries from both customers and internal teams, distributing information within the branch network and advising customers on stock and availability for replacement products/spare parts. Coordinating accounts from quotation right through to aftersales, following up on quotes and liaising between customers and suppliers.

Working Hours

This role is an office based role working 40 hours a week, Monday to Friday from 8am – 5pm.

Requirements

• Good verbal and written communication skills IT skills with a basic understanding of Microsoft systems i.e. Excel Ability to prioritise workload and manage time efficiently Willingness to learn and take onboard all training provided

Company Culture

Wolseley UK is the country’s largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade customers. We supply 180,000 different products to over 100,000 customers every year. Join us and you’ll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time. You’ll also enjoy extensive training and an award-winning pension and great rewards package. And, as part of the world’s largest specialist distributer of plumbing and heating products, you’ll have access to a wide variety of career opportunities.