Customer Solution Coordinator

Wolseley UK Limited; Warwick; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid work arrangement

Annual leave increasing with service

Pension matched up to 9%

Healthcare access

YuLife app & Cycle to Work

Job summary

Wolseley UK Limited is seeking a Customer Solution Coordinator at the Warwick Support Centre to drive customer sales and margins through managing Van Stock and Waste projects. You will onboard new customers and plan implementation, coordinating with providers, customers and internal teams to tailor product catalogs for each client.

The role is a full-time, permanent position with a 40-hour workweek, Monday to Friday, offering hybrid working with 3 days in the office and up to 2 days from home.

Qualifications

• Proficient in Microsoft Excel including VLOOKUPs.
• Excellent attention to detail and strong organisational skills.
• Plumbing and heating knowledge would be desirable but not essential.
• Ability to build rapport with customers and maintain high service levels.

Responsibilities

• Support and drive growth of customer sales and margin through effective management of solutions and projects (e.g., Wolseley Van Stock and Waste).
• Onboard new customers and plan implementation of Van Stock solutions, coordinating with providers, customers and internal teams including branches.
• Understand customer requirements and create product catalogues for their use.

Skills

Excel & VLOOKUPs

Attention to detail

Customer rapport

Communication

Job description

Salary: Competitive Salary + Excellent Benefits - Hybrid Role Customer Solution Coordinator - Warwick (CV34 6DY) - Support Centre

So, who are we? We are Wolseley - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary, there are also benefits on tap - including Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Customer Solution Coordinator based at our Warwick Support Centre you'll be responsible for:

• Supporting and driving growth of customer sales and margin through effective management of various solutions and projects i.e. Wolseley Van Stock and Waste.
• Onboarding new customers and planning the implementation of the Wolseley Van Stock solutions, including leading on communication with providers, customers and internal teams including branches.
• Understanding the customers requirements and creating product catalogues for them to use.

This is a full-time permanent role working 40 hours per week Monday to Friday between 08:00AM - 17:00PM. We offer hybrid working 3 days in the office and max 2 days from home.

And here’s what we’d like you to have:

• Confident user of Microsoft Excel including ability to use V-look ups.
• Excellent attention to detail and great organisational skills.
• Plumbing and heating knowledge would be desirable but not essential.
• Ability to build excellent rapport with our customers and maintain a consistent level of customer service.

Wolseley UK is the country's largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade customers. We supply 180,000 different products to over 100,000 customers every year. Join us and you'll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time. You'll also enjoy extensive training and an award-winning pension and great rewards package. And, as part of the world's largest specialist distributer of plumbing and heating products, you'll have access to a wide variety of career opportunities.