Service Coordinator

wolseleyuk; West of England; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Bonuses

Healthcare access

YuLife app

Cycle to Work

Job summary

Pipe and Climate Centre, part of the Wolseley Group, is seeking a Service Coordinator in Bristol. The role focuses on managing commissioning, warranty and servicing transactions for commercial pumps, handling queries, and coordinating quotations through to aftersales.

Working hours are 8am–5pm, Monday to Friday, in an office-based setting. Applicants should have strong communication skills, basic IT proficiency (Excel), and the ability to prioritise tasks.

Qualifications

• Good verbal and written communication skills.
• IT skills with a basic understanding of Microsoft systems (Excel).
• Ability to prioritise workload and manage time efficiently.
• Willingness to learn and take on training provided.

Responsibilities

• Providing a central point of contact to process and manage Wolseley Building Services commissioning, warranty and servicing transactions for commercial pumps.
• Responding to incoming queries from both customers and internal teams, distributing information within the branch network and advising customers on stock and availability for replacement products/spare parts.
• Coordinating accounts from quotation right through to aftersales, following up on quotes and liaising between customers and suppliers.

Skills

Verbal & written communication

Time management

Willingness to learn

Tools

Excel

Job description

Salary and Benefits

Competitive Salary + Bonus + Excellent Benefits

Also, did we mention? In addition to the competitive salary, there are also benefits on tap - including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

So, who are we? We are Pipe and Climate Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Service Coordinator Responsibilities

As a Service Coordinator based in Bristol , you'll be responsible for:

• Providing a central point of contact to process and manage Wolseley Building Services commissioning, warranty and servicing transactions for commercial pumps.
• Responding to incoming queries from both customers and internal teams, distributing information within the branch network and advising customers on stock and availability for replacement products/spare parts.
• Coordinating accounts from quotation right through to aftersales, following up on quotes and liaising between customers and suppliers.

This role is an office based role working 40 hours a week, Monday to Friday from 8am - 5pm.

Requirements

• Good verbal and written communication skills
• IT skills with a basic understanding of Microsoft systems i.e. Excel
• Ability to prioritise workload and manage time efficiently
• Willingness to learn and take onboard all training provided