Service Coordinator

EnerQuip Ltd; Scotland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the service sector seeks a Service Coordinator to manage service processes, ensuring timely delivery and excellent customer service in line with QHSE standards. The role requires strong administrative and organizational skills, with opportunities to develop within a collaborative team environment in Aberdeen.

Qualifications

• Excellent administration skills with a high standard of accuracy.
• Strong organizational skills and ability to prioritize effectively.
• Good numerical skills and strong customer focus.

Responsibilities

• Manage the end-to-end service process and prepare shipping documentation.
• Schedule engineers' site visits and arrange travel logistics.
• Act as the focal point for customers and communicate order progress.

Skills

Administrative skills

Logistical processes knowledge

Organizational skills

Numerical skills

Customer focus

Teamwork

Communication skills

Tools

Microsoft Office

Job description

JOB TITLE: Service Coordinator DATE: June 2025

DEPARTMENT: Service PREPARED: QHSE Manager

LOCATION: Aberdeen APPROVED: Andrew Robins

REPORTING TO: Service Manager

1. ROLE STATEMENT

Responsible for carrying out the service coordination duties in line with customer requirements whilst adhering to Enerquip’s QHSE standards, responsibilities, policies and procedures.

1. MAIN RESPONSIBLITIES

• Manage the end-to-end service process in response to customer orders and enquiries, ensuring timely and cost-effective delivery.
• Prepare shipping documentation and coordinate key logistical milestones
• Schedule engineers' site visits in line with customers’ preferred dates.
• Maintain and update service schedules to ensure clear visibility of engineer availability and workload.
• Arrange travel logistics, including flights and accommodation, in accordance with customer requirements.
• Complete visa applications as required for international travel.
• Book vaccination appointments were necessary for destination.
• Create comprehensive travel documentation packs for service technicians.
• Accurately cost service trips and ensure all documentation is in place to avoid delays in invoicing.
• Prepare service quotations in response to customer enquiries.
• Act as focal point for customers.
• Register and file certification documents, maintaining accurate and up-to-date internal records and systems.
• Generate calibration certification and reports, issuing promptly to customers.
• Develop skills and knowledge to provide cover for absent departmental colleagues as required.
• Communicate order progress effectively with both customers and management.
• Carry out additional duties as assigned by management.

1. KNOWLEDGE, SKILLS, EXPERIENCE & REQUIREMENTS

• Excellent administration skills with a high standard of accuracy, consistency and confidentiality.
• A sound knowledge of logistical processes.
• Strong organisational skills with the ability to use initiative, prioritise tasks effectively, and perform well under pressure to meet business deadlines.
• Good numerical skills.
• Strong customer focus.
• Ability to work as part of a team.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Excellent communication skills, both verbal and written.