Customer Service Coordinator

Cala Group Limited; Inverness; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Cala Group Limited seeks a Customer Service Coordinator to ensure customer satisfaction and manage administrative duties in Aberdeen, blending office and home working. Ideal candidates will have strong customer service experience, excellent communication skills, and familiarity with Salesforce, particularly in a construction context.

Qualifications

• Previous customer service experience required.
• Excellent written and verbal communication skills.
• Ability to manage own workload with flexibility.

Responsibilities

• Ensure customer satisfaction and provide administrative support.
• Coordinate remedial works and manage customer enquiries.
• Record customer interactions on Salesforce and process invoices.

Skills

Customer service

IT literacy

Communication

Organisation

Education

Experience working for a housebuilder

Tools

Salesforce

Job description

1 week ago Be among the first 25 applicants

We are looking to recruit a Customer Service Coordinator to join their team based in Aberdeen. This role will involve a blend of office and home working. Reporting to the Customer Service Manager, your main responsibility is to ensure customer satisfaction is achieved and provide a high level of administration support. You will be the first point of contact for customers with issues which involves co-ordinating remedial works with purchasers and nominated trades.

You will be responsible for receiving calls from customers regarding maintenance required, recording a history of contact on the Salesforce database and coordinating any maintenance work required to ensure issues are dealt with in a timely and efficient manner. Above all you will communicate with customers to ensure they are fully aware of the maintenance progress to their property. You will take ownership of all enquiries to the department; prepare and process invoices and surveys, ensuring deadlines for completion are consistently met. You will escalate and highlight feedback issues to the relevant department and ensure customer satisfaction is maintained.

About You

The successful candidate must have previous customer service experience, be highly organised, IT literate and have the proven ability to work under pressure and manage their own workload with flexibility. Experience of using Salesforce would be highly beneficial. You will have excellent written and verbal communication skills as well as being confident, assertive and capable of displaying a professional manner at all times. As this role is responsible for being in regular contact with the maintenance and construction teams, experience working for a housebuilder and an understanding of the build process would be advantageous.

Please be aware that if you are invited to interview for this role, you will be required to show proof of your right to work in the UK.

We recognise that a diverse team makes us a stronger and more successful company. We value different ideas and perspectives as it helps improve our decision-making, products and services. And we’re striving to create an inclusive work environment, in which everyone can feel comfortable as themselves, uniquely contribute and do their best work. If we need to adjust anything in our recruitment process to support you, please contact [e-mail]

About Us

The Cala Group is a major UK housebuilder and leading provider of desirable new homes across Scotland, the South of England & Midlands. Driven by a mission to create vibrant and sustainable new communities, our homes are characterised by exceptional design and sector-leading build quality, and we have a passion for providing our customers with a great home buying experience. This is an exciting time to be at Cala. Our approach to sustainability and technology is undergoing a dramatic transformation, and we’re aiming to create an industry-leading experience for both our staff and customers. At Cala, you can expect to be part of an environment which allows you to do meaningful work, while offering opportunities for personal growth. Our goal is to be the favoured employer in our industry and beyond. We encourage applications from those who want to be part of a culture where they can thrive, feel a sense of belonging and be comfortable being themselves at work.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  Construction and Housing and Community Development

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