Service Coordinator

TN United Kingdom; Sandy; On-site; GBP 28,000 - 34,000; Full time

Job summary

Join a forward-thinking construction plant company as a Service Coordinator! In this exciting role, you will manage customer interactions regarding machine breakdowns and ensure timely repairs and maintenance. Your expertise in the mechanical industry will be crucial as you coordinate with engineers and manage administrative tasks. This established firm values outstanding service and is looking for a dedicated individual to enhance their service and warranty department. If you thrive under pressure and have a passion for customer service, this is the perfect opportunity for you!

Benefits

28 days holiday including bank holidays

Onsite parking

Company pension

Ongoing training programmes

Company work wear

Qualifications

• Experience as a workshop controller or service coordinator.
• Knowledge of mechanical industry and service department operations.

Responsibilities

• Coordinate with customers regarding machine breakdowns.
• Manage administrative tasks and ensure paperwork is up to date.
• Liaise with parts suppliers for accurate parts ordering.

Skills

Warranties Management

Parts Coordination

Customer Service

Administrative Skills

Mechanical Industry Experience

Tools

Service Software Systems

Job description

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Service Coordinator - Up to £33,500 DOE! An exciting new opportunity has become available to join an established plant hire company near to Sandy. This is a fixed term contract position for 12 months.

You must have previous experience of working with warranties/parts/service in a mechanical / industrial/ equipment hire industry to apply for this role!

• 28 days holiday including bank holidays
• Onsite parking
• Up to £33,500 salary depending on experience.
• Company pension
• Ongoing Training programmes and staff development
• Company work wear

The Role - Service Coordinator

• As the service coordinator, you will be dealing with customers regarding machine breakdowns over the to determine the best course of action.
• You will carry out administrative tasks, ensuring everything is logged correctly and all the paperwork is up to date.
• Work directly with other members of the service/warranty department to ensure all plant repairs and regular maintenance programmes are dealt with in a timely manner.
• Liaise with parts suppliers ensuring correct parts are identified, ordered and then allocated when received in stock.
• Responsible for using and updating service programmes on the companies software systems.

To Be Successful In This Role:

• You will have previous experience as a workshop controller, service controller, service coordinator or after sales controller.
• You will have experience working within a mechanical industry, assisting the service department or workshop.
• You will have experience coordinating and liaising with engineers regarding maintenance/repair work

The Company

You will be joining an established forward thinking construction plant company who strive to provide outstanding equipment and customer service every time. Due to their ongoing success, they are seeking an additional service coordinator to join their service and warranty department who is able to work well under pressure and has the enthusiasm and determination needed to be successful in this position.

Please note that all potential employment offers are subject to pre-employment checks.

If this sounds like the role for you, send your CV to Rachel at Rachel.Simpsonpathrecruitment or call the office on 01933 667229.