Service Coordinator

Path Recruitment Ltd; Sandy; On-site; GBP 25,000 - 34,000; Full time

Job summary

An established, forward-thinking construction plant company is seeking a Service Coordinator to join their team. This role involves managing customer inquiries about equipment breakdowns, ensuring timely maintenance, and coordinating with parts suppliers. The ideal candidate will have a strong background in the mechanical industry and excel in a fast-paced environment. With a focus on outstanding customer service, this company offers a supportive atmosphere and opportunities for professional development. If you are passionate about service coordination and eager to contribute to a successful team, this position is perfect for you.

Benefits

28 days holiday including bank holidays

Onsite parking

Company pension

Ongoing training programmes

Company workwear

Health care (after qualifying period)

Qualifications

• Experience in mechanical, industrial, or equipment hire industry.
• Ability to coordinate with engineers for maintenance and repairs.

Responsibilities

• Handle customer inquiries regarding machine breakdowns.
• Ensure all administrative tasks and paperwork are up to date.
• Coordinate with parts suppliers for correct parts identification.

Skills

Warranties Management

Parts Coordination

Service Coordination

Mechanical Industry Experience

Tools

Service Software Systems

Job description

Service Coordinator - Up to £33,500 DOE! An exciting new opportunity has become available to join an established plant hire company near Sandy. This is a fixed-term contract position for 12 months.

You must have previous experience working with warranties, parts, or service in a mechanical, industrial, or equipment hire industry to apply for this role!

Benefits:

• 28 days holiday including bank holidays
• Onsite parking
• Up to £33,500 salary depending on experience
• Company pension
• Ongoing training programmes and staff development
• Company workwear
• Health care (after qualifying period)

The Role - Service Coordinator

1. Deal with customers regarding machine breakdowns over the phone to determine the best course of action.
2. Carry out administrative tasks, ensuring everything is logged correctly and all paperwork is up to date.
3. Work directly with other members of the service/warranty department to ensure all plant repairs and regular maintenance programmes are dealt with in a timely manner.
4. Liaise with parts suppliers to ensure correct parts are identified, ordered, and allocated when received in stock.
5. Use and update service programmes on the company's software systems.

To Be Successful In This Role:

• You will have previous experience as a workshop controller, service controller, service coordinator, or after-sales controller.
• You will have experience working within a mechanical industry, assisting the service department or workshop.
• You will have experience coordinating and liaising with engineers regarding maintenance/repair work.

The Company

You will be joining an established, forward-thinking construction plant company that strives to provide outstanding equipment and customer service every time. Due to their ongoing success, they are seeking an additional service coordinator to join their service and warranty department. The ideal candidate is able to work well under pressure and has the enthusiasm and determination needed to succeed in this position.

Please note that all potential employment offers are subject to pre-employment checks.

If this sounds like the role for you, send your CV to Rachel at [e-mail] or call the office on 01933 667229.