Service Coordinator

Age UK; Preston; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Full training and induction

Friendly culture

25 days annual leave

Workplace pension

Employee Assistance Programme

Travel expenses

Blue Light card

Bank Holidays paid

DBS costs covered

Job summary

Age UK Lancashire’s Living Well Support Service seeks a Service Coordinator to work across Preston, Chorley and South Ribble. You will promote independent living, coordinate referrals and lead a small team of Wellbeing Workers to deliver timely post-hospital support.

This role focuses on discharge planning, signposting to community services and building strong relationships with hospitals and clients. A solutions‑focused approach, good communication and organisational skills are essential;

Qualifications

• Experience coordinating referrals within a healthcare/community support service.
• Experience leading a small team of wellbeing workers.
• Excellent communication and relationship-building skills.
• Ability to manage workloads and meet deadlines.
• Full driving licence and access to a car for work.

Responsibilities

• Promote independent living and coordinate referrals within the Living Well Service.
• Manage a team of Wellbeing Workers, scheduling and overseeing their work to meet targets.
• Use a solutions-focused approach to help clients access support from Age UK Lancashire or partners.
• Supervise assessments on hospital wards, support discharge, arrange home from hospital and signpost services.
• Maintain professional boundaries and build relationships with hospitals, clients and community partners.

Skills

Communication skills

Organisation

Prioritisation

Digital skills

Driving licence

Decision making

Problem solving

Boundaries

Job description

As a Service Coordinator you will:

• Promote independent living and coordinate referrals from a variety of sources within the Living Well Service.
• Manage a team of Wellbeing Workers, scheduling and overseeing their work, providing support as required, an ensure service delivery targets are achieved. Until everyone is living their best later life
• You will use a solutions focused approach to ensure that people can access the help that they need when they need it, either from Age UK Lancashire or from other community-based support.
• As the SC you will manage a small team of Wellbeing Workers who undertake assessments on hospital wards, support discharge by arranging to take service users home from hospital, and can provide short-term in-home support as required, and can signpost to other services as well as Age UK Lancashire.
• Have excellent communication skills, both verbal and written, with an ability to build relationships internally and externally.
• Be able to demonstrate effective decision-making and problem-solving skills.
• Have an ability to maintain professional boundaries.
• Possess strong organisational skills with an ability to prioritise workloads to meet deadlines.
• Be able to use your digital skills to enable you to manage your time efficiently and effectively.
• Hold a full valid driving licence and use of a car for business purposes.

This is a hugely rewarding role for the right person. If you are passionate about making a difference and have empathy towards others, then we would love to hear from you.

Are you looking for a varied and rewarding role working with people, supporting them to retain or regain independence following a hospital stay or period of illness, where you can make a difference in people's lives every day? If so, we are looking to recruit a Service Coordinator to join our existing Living Well Support Service team, working across the Preston, Chorley & South Ribble areas. Age UK Lancashire's Living Well Support Service provides invaluable support to clients over the age of 18, helping them attain or regain independence after a hospital stay or prolonged illness. Our service is integral to supporting hospital discharges, preventing unnecessary hospital admissions, and may reduce the need for residential care. In the last 12 months, the service has supported over 9,000, Age UK Lancashire are a leading Charity, proudly delivering services to over 20,000 older people across Lancashire each year, we are dedicated to supporting and empowering older adults to live fulfilling and independent lives. We are committed to providing innovative and impactful services that address the evolving needs of older people in our community.

Please note there is no personal care within this role.

Service Coordinator Quote: "What I particularly enjoy is the diversity of the role, working alongside varied care and health professionals, and the continuous learning. It is a position which gives you a great sense of accomplishment by making small but impactful changes in people's lives." This role is predominantly office based, your work will include time spent within local hospitals, in the community, and at our Age UK Lancashire offices. We know you will understand why we want to make sure we recruit the right person with the right skills, experience, and abilities to join our team, so it is important that you give us as much information as possible about what makes you the right person for this role.

Benefits

• Full training and comprehensive induction to ensure you have the support you need to succeed and thrive in your new role
• A friendly and inclusive culture Until everyone is living their best later life
• 25 days annual leave increasing to 30 with length of service + bank holidays
• Workplace pension scheme
• Access to Employee Assistance Programme
• Financial wellbeing and planning support
• Staff discount card for hundreds of High Street shops and online services.
• Blue Light card eligibility
• Travel expenses will be paid for all journeys required for work, excluding travel from home to base.
• Hospital metered parking will also be paid for costs incurred carrying out your role
• Bank Holidays paid at double time
• DBS: This post is eligible for an enhanced DBS check, and all the associated costs will be met by the employee.