Service Coordinator

Siemens; Poole; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a proactive Service Coordinator to manage faults related to Electric Vehicle Charging Infrastructure. This role requires excellent communication and organizational skills, as you will be the key point of contact for both customers and engineers. You will handle inquiries, book appointments, and ensure operational productivity in a fast-paced environment. If you are detail-oriented and possess strong relationship-building skills, this opportunity offers a chance to contribute to innovative transport solutions while developing your career in a supportive environment.

Qualifications

• Previous administration and coordination experience is desirable.
• Ability to work independently and manage tasks effectively.

Responsibilities

• Report and dispatch faults to support operational productivity.
• Manage emails and respond professionally to customer inquiries.
• Book appointments for engineers using the booking system.

Skills

PC Skills

Communication Skills

Attention to Detail

Customer Service

Organizational Skills

Problem-Solving

Tools

Outlook

Word

Excel

Job description

Job Title: Service Coordinator

Location:

Poole Sopers Lane BH17 7ER, from October 2025 onwards: 1 Viscount Road, Christchurch, BH23 6BU

Contract Length:

6 months initial contract

Work Hours:

Mon-Fri, 37.5 hours/week, 8:30 AM - 5:00 PM

Company Overview:

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is recruiting for a Service Coordinator on behalf of a global leader in Intelligent Transport Systems (ITS).

Role Overview:

This role involves handling faults related to Electric Vehicle Charging Infrastructure in line with customer contracts and SLAs. You will develop expertise in customer requirements, support local service teams, and help establish our department within Yunex Traffic with both internal and external customers.

Responsibilities:

1. Report and dispatch faults to support operational productivity, paying attention to contract details.
2. Understand customer requirements to operate effectively in a fast-paced environment.
3. Manage emails, respond professionally, and handle inquiries according to contracts.
4. Book appointments for engineers using the booking system.
5. Handle calls from customers and engineers.
6. Assist local field management with contract queries and administrative tasks.

Skills and Knowledge:

• Proficiency in PC skills; experience with Outlook, Word, and Excel is desirable.
• Excellent verbal and written communication skills.
• Attention to detail and ability to work under pressure.
• Customer-facing experience is a plus.
• Ability to work independently, take ownership, and follow tasks through to completion.
• Strong relationship-building skills with colleagues and customers.
• Excellent organizational skills.
• Self-motivated with good initiative.
• Problem-solving abilities.

Experience:

Previous administration and coordination experience is desirable.

Equal Opportunity Statement:

We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. Please submit your application promptly for consideration.