Service Coordinator - Honiton

The West Group Ltd; Honiton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Honiton is looking for a proactive Service Coordinator to support their busy Service Department. The role involves scheduling work, handling customer inquiries, and coordinating service visits. Join a collaborative team with opportunities for growth and a competitive salary.

Benefits

Opportunities for personal growth

Competitive salary and benefits

Qualifications

• Excellent organisational and time-management skills.
• Strong communication and customer service abilities.

Responsibilities

• Scheduling and planning engineers’ work.
• Handling customer enquiries and processing orders.
• Coordinating service visits and managing job documentation.

Skills

Organisational Skills

Communication

Customer Service

Time Management

Multitasking

Tools

SAP

Job description

AEP Ltdis seeking an organised, proactive, and customer-focusedService Coordinatorto support our busy Service Department. If you thrive in a fast-paced environment and enjoy coordinating people and processes to deliver excellent service, we’d love to hear from you.

What You’ll Be Doing:

• Scheduling and planning engineers’ work in line with service schedules and ongoing projects.
• Handling customer enquiries, processing orders, and preparing quotes and pro-forma invoices.
• Coordinating service visits, breakdown responses, and remedial works.
• Managing job documentation, including job sheets, waste transfer notes, and service reports.
• Liaising with customers to book appointments, handle objections, and sell services where appropriate.
• Using SAP to maintain service schedules, update equipment records, and process job completions

What We’re Looking For:

• Excellent organisational and time-management skills.
• Strong communication and customer service abilities.
• Confident working with schedules, diaries, and administrative systems.
• Comfortable using business software (experience with SAP is a plus).
• Able to multitask and thrive in a dynamic, service-oriented environment.
• A team player with a hands-on, can-do attitude.

Why Join AEP Ltd?

• Be part of a well-established and growing company.
• Work in a collaborative and supportive team environment.
• Opportunities for personal growth and skill development.
• Competitive salary and benefits.