Service Coordinator - Honiton

Westgroup; Honiton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Honiton is seeking a proactive Service Coordinator to enhance their busy Service Department. The ideal candidate will thrive in a fast-paced environment, coordinating people and processes to deliver exceptional customer service. This role involves scheduling work, handling enquiries, and managing documentation, all while ensuring customer satisfaction. Join a supportive team and enjoy opportunities for personal growth and competitive benefits.

Benefits

Opportunities for personal growth

Competitive salary and benefits

Qualifications

• Excellent organisational and time-management skills.
• Strong communication and customer service abilities.

Responsibilities

• Scheduling and planning engineers' work.
• Handling customer enquiries and processing orders.
• Coordinating service visits and managing job documentation.

Skills

Organisational Skills

Communication

Customer Service

Time Management

Multitasking

Tools

SAP

Job description

Join to apply for the Service Coordinator - Honiton role at The West Group Ltd

2 days ago Be among the first 25 applicants

AEP Ltd is seeking an organised, proactive, and customer-focused Service Coordinator to support our busy Service Department. If you thrive in a fast-paced environment and enjoy coordinating people and processes to deliver excellent service, we'd love to hear from you.

What You'll Be Doing

1. Scheduling and planning engineers' work in line with service schedules and ongoing projects.
2. Handling customer enquiries, processing orders, and preparing quotes and pro-forma invoices.
3. Coordinating service visits, breakdown responses, and remedial works.
4. Managing job documentation, including job sheets, waste transfer notes, and service reports.
5. Liaising with customers to book appointments, handle objections, and sell services where appropriate.
6. Using SAP to maintain service schedules, update equipment records, and process job completions.

What We're Looking For

1. Excellent organisational and time-management skills.
2. Strong communication and customer service abilities.
3. Confident working with schedules, diaries, and administrative systems.
4. Comfortable using business software (experience with SAP is a plus).
5. Able to multitask and thrive in a dynamic, service-oriented environment.
6. A team player with a hands-on, can-do attitude.

Why Join AEP Ltd?

1. Be part of a well-established and growing company.
2. Work in a collaborative and supportive team environment.
3. Opportunities for personal growth and skill development.
4. Competitive salary and benefits.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Administrative and Support Services

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