Service Coordinator

Rubicon Recruitment; Poole; On-site; GBP 32,000 - 39,000; Full time

Job summary

Rubicon Recruitment in Poole is seeking a Service Co-ordinator to coordinate repairs, manage customer accounts, and maintain clear communication between customers, engineers and suppliers. This permanent role offers ownership of your own accounts and a supportive team around you.

You will schedule maintenance, prepare quotations, and process orders within 24 hours, following ISO procedures. Strong admin and IT skills, plus a confident telephone manner, are essential.

Qualifications

• Strong administrative and organisational skills with excellent attention to detail.
• Confident, professional telephone manner with customers, engineers and suppliers.
• Good IT skills and the ability to analyse data and produce clear reports.
• Experience coordinating jobs, schedules or workloads in engineering, maintenance or field service is advantageous.

Responsibilities

• Coordinating reactive repairs within one working day, arranging engineers, workshop collections or sub-contractors.
• Preparing accurate customer quotations, ensuring the correct margin and labour are applied.
• Processing customer purchase orders within 24 hours in line with ISO procedures.
• Scheduling planned maintenance and statutory inspections, prioritising critical assets ahead of expiry.
• Keeping customers updated throughout, including weekly job status reports and accurate certification.

Skills

Administrative skills

Organisational skills

Telephone manner

IT skills

Data analysis

Job description

With a salary of up to £35,000, you ll be the trusted, steady point of contact keeping customers, engineers and suppliers on the same page.
Every repair and maintenance job you coordinate helps get vital equipment back into service on time.
This is a role where your organisation, attention to detail and friendly phone manner really make a difference.

As a Service Co-ordinator, you will benefit from:

• A stable, permanent role with an established engineering services business in Poole
• Full ownership of your own customer accounts, building long-term relationships
• A supportive Operations Director and a close-knit team around you
• The opportunity to support and develop a Service Administrator
• Clear processes and structure, with your ideas for improvement genuinely welcomed

As a Service Co-ordinator, your responsibilities will include:

• Coordinating reactive repairs within one working day, arranging engineers, workshop collections or sub-contractors
• Preparing accurate customer quotations, ensuring the correct margin and labour are applied
• Processing customer purchase orders within 24 hours in line with ISO procedures
• Scheduling planned maintenance and statutory inspections, prioritising critical assets ahead of expiry
• Keeping customers updated throughout, including weekly job status reports and accurate certification

As a Service Co-ordinator, your experience will include:

• Strong administrative and organisational skills with excellent attention to detail
• A confident, professional telephone manner with customers, engineers and suppliers
• Good IT skills and the ability to analyse data and produce clear reports
• Experience coordinating jobs, schedules or workloads, ideally within engineering, maintenance or field service
• An understanding of ISO quality procedures would be an advantage

If you re looking for a settled role where you can take real ownership and be relied on by the people around you, this Service Co-ordinator position could be the perfect next step.

While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made.