Service Co-ordinator: Own Client Accounts & Fast Repairs

Rubicon Recruitment; Slough; On-site; GBP 32,000 - 39,000; Full time

Job summary

Rubicon Recruitment is seeking a Service Co-ordinator in Poole to support a stable, permanent engineering services team. You will own customer accounts, coordinate reactive repairs, prepare quotations and process purchase orders in line with ISO procedures.

Ideal candidates will have strong administrative and organisational skills, a confident telephone manner and good IT ability to analyse data and produce reports. The role offers clear processes and opportunities to improve with ideas welcomed.

Qualifications

• Strong administrative and organisational skills with excellent attention to detail.
• Confident, professional telephone manner with customers, engineers and suppliers.
• Good IT skills and ability to analyse data and produce clear reports.

Responsibilities

• Coordinating reactive repairs within one working day, arranging engineers, workshop collections or sub-contractors.
• Preparing accurate customer quotations, ensuring the correct margin and labour are applied.
• Processing customer purchase orders within 24 hours in line with ISO procedures.
• Scheduling planned maintenance and statutory inspections, prioritising critical assets ahead of expiry.
• Keeping customers updated throughout, including weekly job status reports and accurate certification.

Skills

Administrative skills

Attention to detail

Telephone manner

Data analysis

Reporting

Job description

Rubicon Recruitment is seeking a Service Co-ordinator in Poole to support a stable, permanent engineering services team. You will own customer accounts, coordinate reactive repairs, prepare quotations and process purchase orders in line with ISO procedures.

Ideal candidates will have strong administrative and organisational skills, a confident telephone manner and good IT ability to analyse data and produce reports. The role offers clear processes and opportunities to improve with ideas welcomed.