Service Coordinator

DHL Supply Chain; Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join DHL Supply Chain as a Service Coordinator in Peterborough, where you will manage vehicle bookings and customer communications for premium automotive brands. This permanent full-time role offers a supportive team environment, comprehensive training, and a range of benefits including discounts and a generous pension scheme.

Benefits

Uniform provided

Free on-site parking

Hundreds of discounts

Free confidential 24/7 GP service

Cycle to work Scheme

Affordable loans

Generous enhanced pension scheme

24/7 employee support service

Qualifications

• Previous Customer Service experience is essential.
• Strong conflict management skills.
• Excellent communication skills.

Responsibilities

• Communicating daily with management and customers.
• Booking vehicles with on-site technicians.
• Dealing with customer complaints.

Skills

Customer Service

Conflict Management

Communication

Attention to Detail

PC Skills

Tools

Microsoft Office

Excel

Job description

Position: Service Coordinator
Location: Peterborough - PE2 6XE
Work Pattern: Monday-Friday. Day time hoursContract Type: Permanent (Full-Time

Are you an experience and dedicated Service Coordinator? Are you passionate about cars and have a keen eye for detail? Do you take pride in your work and aspire to work with premium automotive brands? If so, we have an exciting opportunity for you! We are recruiting for various different roles, due to securing new business wins, so keep an eye out for further opportunities.

About Finished Vehicle Solutions:

Join our team at East of England Showground, Peterborough, where we maintain a fleet of around 4,000 luxury vehicles, including Mercedes, Volkswagen, Audi, Genesis and more. With about 150 dedicated colleagues, we are committed to exceptional service and quality.

We value our employees, offering a positive work environment and investing in your growth and development. Ready to advance your career with prestigious automotive brands? We want to hear from you!

WHAT DOES THE ROLE ENTAIL?

As part of your normal duties, you will:

• Working with representatives from one of our premium car brand customers
• Communicating daily with management and the customer over the phone, email and Microsoft Teams
• Booking Vehicles in with on site Technicians and ensuring the relevant work is carried out in a timely manner
• Working closely with our Transport services
• Monitoring progress with vehicles and providing daily updates.
• Dealing with customer complaints and proving timely updates/resolutions
• Liaising with internal teams

WHAT DO WE NEED FROM YOU?

We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:

• Previous Customer Service experience is essential
• Strong conflict management skills - able to deal with complaints
• Excellent communication skills
• Attention to detail and accuracy
• Excellent PC skills (Excel, Microsoft Office)
• Experience within a transport environment is desirable, but not essential

What We Offer:

• Manufacturer Training: Receive comprehensive training from top automotive brands to enhance your skills and knowledge.
• Career Development: Take advantage of excellent career development opportunities within our growing organisation.
• Supportive Team Environment: Work alongside a friendly and experienced team of professionals who are passionate about what they do.
• State-of-the-Art Facilities: Utilise modern equipment and facilities designed to help you perform at your best.

Benefits!

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Uniform provided.
• Free on-site parking
• Hundreds of discounts (including retail, childcare + gym)
• Free confidential24/7 GP service
• Cycle to work Scheme
• Affordable loans
• Generous enhanced pension scheme
• 24/7 employee support service for you and your family with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

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