Customer Service Coordinator

DHL Supply Chain; Peterborough; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking Customer Service Coordinators to join their team in Peterborough. The role involves managing customer requests, coordinating vehicle availability, and providing excellent service in a dynamic environment. Ideal candidates will have strong communication skills and a passion for the automotive industry.

Benefits

Uniform provided

Flexible working hours

Free on-site parking

Discounts on retail, childcare, gym

Free confidential 24/7 GP service

Cycle to work scheme

Affordable loans

Enhanced pension scheme

24/7 support services including counseling

Qualifications

• Proven customer service experience required.
• Strong communication and administration skills needed.
• Data analytics experience preferred.

Responsibilities

• Respond to booking requests and ensure service standards are met.
• Coordinate vehicle availability for fleet customers.
• Deliver excellent customer care and maintain databases.

Skills

Customer Service

Communication

Administration

Data Analytics

Attention to Detail

Tools

Microsoft Office

Job description

Position:

Customer Service Coordinator x2

Location:

East of England Showground, Peterborough (PE2 6XE)

Work Patterns:

Monday-Friday, Daytime hours (08:30-17:00)

Contract Type:

Permanent (Full-time)

About the Role:

Are you an experienced and dedicated Customer Service Coordinator? Passionate about cars with a keen eye for detail? Take pride in your work and aspire to work with premium automotive brands? If yes, we have exciting opportunities for you! Due to securing new business wins, we are recruiting for various roles, so stay tuned for more opportunities.

About Finished Vehicle Solutions:

Join our team at East of England Showground, Peterborough, managing a fleet of around 4,000 luxury vehicles including Mercedes, Volkswagen, Audi, Genesis, and more. With approximately 150 colleagues, we are committed to exceptional service and quality.

We value our employees by offering a positive work environment and investing in your growth. Ready to advance your career with prestigious automotive brands? We want to hear from you!

Role Responsibilities:

• Respond promptly and efficiently to booking requests, ensuring service standards and levels are met.
• Coordinate between customers and DHL Operations to secure vehicle availability for fleet customers.
• Provide inventory reports for weekly reviews, identifying trends and making recommendations.
• Support third-party booking agencies with reservations, accessories, and request management.
• Manage vehicle return processes, inspections, and estimates within KPIs.
• Deliver excellent customer care with high accuracy, fulfilling administrative duties timely and accurately.
• Maintain up-to-date internal databases and systems.
• Handle contracts and communication requests within KPIs, taking ownership of requests and queries.

Candidate Requirements:

We welcome applications from candidates with the following experience, but we value potential and talent:

• Proven customer service experience.
• Strong communication skills across various levels.
• Excellent administration and task prioritization skills.
• Data analytics experience with attention to detail.
• Automotive industry experience (preferred).
• Proficiency in Microsoft Office (Excel, Word, Outlook).

What We Offer:

• Manufacturer training from top automotive brands.
• Opportunities for career development within our organization.
• Supportive team environment with passionate professionals.
• Modern facilities and equipment.

Benefits:

Alongside competitive pay, enjoy a range of benefits:

• Uniform provided.
• Flexible working hours.
• Free on-site parking.
• Discounts on retail, childcare, gym, and more.
• Free confidential 24/7 GP service.
• Cycle to work scheme.
• Affordable loans.
• Enhanced pension scheme.
• 24/7 support services including counseling. More info: https://careers.dhl.com/global/en/dsc-benefits

Diversity & Inclusion:

We ensure fair, transparent, and consistent resourcing activities across the UK. Learn more about our approach: https://careers.dhl.com/global/en/diversity