Service Coordinator

Northampton Business Directory; Daventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the service sector is seeking a proactive Service Co-ordinator to ensure smooth operations. The role involves managing job lifecycles, coordinating schedules, and maintaining customer communication. Candidates should have at least 3 years of experience in administration or service coordination, along with strong organisational and communication skills.

Qualifications

• Minimum 3 years’ experience in administration or service coordination.
• Strong organisational and time management skills.
• Excellent written and verbal communication.

Responsibilities

• Manage the full job lifecycle from raising job numbers to invoicing.
• Keep the engineering schedule updated and coordinate with other Service Co-ordinators.
• Maintain regular customer communication and manage job progress.

Skills

Organisational skills

Time management

Communication

IT skills

Customer service

Education

A-Level or equivalent

Tools

Microsoft Office

Siclops

Job description

We are looking for a proactive and organised Service Co-ordinator to join our team. This role is key in ensuring smooth day-to-day operations across our service function, acting as a central point of contact for customers, engineers, suppliers, and internal teams.

Main Responsibilities of the Service Co-ordinator:

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  Manage the full job lifecycle from raising job numbers through to invoicing

  
  


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  Keep the engineering schedule updated and coordinate with other Service Co-ordinators

  
  


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  Maintain regular customer communication and manage job progress in line with KPIs

  
  


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  Oversee quotations, including reviewing, signing off, and analysing performance

  
  


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  Liaise with stores for parts pricing and subcontractor costs

  
  


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  Ensure databases, asset lists, and contract information are accurate and up to date

  
  


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  Issue weekly PPM schedules and support monthly valuation reporting

  
  


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  Invoice preparation, matching, and profitability checks

  
  


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  Collaborate with management to improve efficiency and support system implementation (Siclops)

  
  


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  Attend performance review meetings with customers

  
  

Key Skills & Experience of the ideal Service Co-ordinator:

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  Minimum 3 years’ experience in an administration or service coordination role

  
  


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  Strong organisational and time management skills

  
  


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  Excellent communication – both written and verbal

  
  


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  Advanced IT skills, particularly in Microsoft Office (Word, Excel, Outlook) and ideally Siclops

  
  


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  Experience in customer service, preferably within Facilities Management (FM)

  
  

Qualifications of the ideal Service Co-ordinator:

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  A-Level or equivalent (preferred)

  
  

If interested, please contact Holly on the details provided.