Service Coordinator

Vantive; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in vital organ therapy seeks an experienced Service Coordinator in Northampton. This role involves managing technical service activities, ensuring excellent customer service, and maintaining administrative tasks. Join a committed team dedicated to improving patient lives worldwide.

Qualifications

• Experience in a similar environment is advantageous.
• Proficiency in Microsoft Office and other administrative packages.

Responsibilities

• Provide a world-class response to all Technical Service activities.
• Ensure data accuracy in all work aspects.
• Adhere to all Quality and EHS standards.

Skills

Customer-focused communication skills

Disciplined

Independent

Team player

High-quality service delivery

Education

Sufficient education

Tools

Microsoft Office

Job description

Vantive Northampton, England, United Kingdom

5 days ago Be among the first 25 applicants

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, but also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous, and don’t settle for mediocrity. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

We are currently seeking an experienced Service Coordinator to join our team in Northampton.

Reporting to the Technical Customer Support Supervisor for the UK & Ireland, you will be the first point of contact for both internal and external customers and will be responsible for providing a prompt and consistently excellent service level for all UK and Ireland Technical Services customers.

Additionally, the Technical Service Coordinator shall ensure that all administrative tasks linked to UK and Ireland (UKI) Technical Service activity are maintained according to the required processes.

Responsibilities:

• Provide a world-class response to all Technical Service activities to internal and external customers, including:
• Device delivery & collection
• Technical fault reporting & resource planning
• Updating databases with service-related information
• Maintenance of service contracts
• Processing parts and pricing requests
• Managing device loan pool information
• Administration of service-related complaints
• Responding to and proactively communicating with customers via telephone and email

Additional duties:

• Proactively maintain and extend personal and team technical knowledge through development and training
• Establish and maintain communication and partnerships with customers, team members, and business contacts
• Ensure data accuracy in all work aspects
• Perform other roles/duties as requested by supervisor/manager
• Adhere to all Quality and EHS standards

Qualifications & Experience:

• Sufficient education to work in a fast-paced administrative environment
• Proficiency in Microsoft Office and other administrative packages
• Experience in a similar environment is advantageous
• Strong desire to provide excellent customer service

Computer Skills:

Basic knowledge of Microsoft Office required

Core Competencies:

• Customer-focused communication skills
• Disciplined, independent, yet a strong team player
• Committed to high-quality service delivery
• Compliance with regulations and standards to protect the company's reputation

Additional Information:

Vantive is committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please follow the provided link and specify your needs.

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