Service Coordinator

TN United Kingdom; Marlow; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Service Coordinator to join their dynamic team in Marlow. This role is pivotal in ensuring service contracts are managed effectively and in line with company agreements. You'll be responsible for contract renewals, invoicing, and supporting various departments. With a unique employee ownership model, you will have the chance to contribute to the company's success while enjoying generous benefits, including ample annual leave and private health insurance. If you're detail-oriented and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

25 days of annual leave

Company pension scheme

Two private health insurances

Wellbeing and health screening

Employee assistance programme

Qualifications

• Experience in managing service contracts and invoicing.
• Strong analytical skills for profitability assessments.

Responsibilities

• Manage service contract renewals and analyze profitability.
• Support Sales and Project Managers with financial calculations.
• Prepare proposals and manage invoicing for maintenance agreements.

Skills

Contract Management

Invoicing

SAP

Communication

Analytical Skills

Education

Bachelor's Degree

Tools

Greentree

Job description

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As part of an exciting period of growth, Evolution Security is looking for a Service Coordinator to join their team on a permanent basis. The role, based in Marlow, will be to ensure that all service contracts are up to date and in line with company agreements. The role will also provide support to other departments when needed.

Requirements

As a Service Coordinator, your responsibilities will involve but not be limited to:

1. Service contract renewals and Software Support Agreements (plus SSAs for Ireland) while analyzing the profitability of the contracts.
2. Working with the Sales and Project Managers to calculate increases.
3. Determining any additions or reductions to the systems in the past 12-18 months.
4. Sourcing quotes for Third-Party Agreements, Software Support, and Subscriptions.
5. Preparing proposals for new agreements.
6. Invoicing maintenance agreements.
7. Updating the invoicing schedule and resolving invoice queries or raising credit notes.
8. Ordering Third-Party Services sold as part of the maintenance agreements.
9. Ordering Software Support and Subscriptions.
10. Reporting invoicing figures.
11. Providing monthly maintenance forecasts (for UK, Ireland & BV).
12. Adding contracts to and maintaining details on the intercompany system.
13. Generating won & lost reports (for UK, Ireland & BV).
14. Logging maintenance orders on the Order Log for quotes and those prepared by the Sales Team.
15. Calculating increases to call-out rates when appropriate.
16. Checking the input of service invoices onto Greentree and circulating for corrections.
17. Approving supplier invoices.
18. Producing analysis of monthly invoicing.
19. Raising POs, dispatching equipment to suppliers for calibration, and maintaining calibration records.
20. Assisting with SAP project development and preparation for transferring services.
21. Supporting the Admin Team with general queries.

We are employee-owned! Here at Evolution, we have a unique employee ownership model, meaning our entire team owns the business. You have the opportunity to become a beneficiary of our future success.

Benefits include:

• 25 days of annual leave plus local bank holidays.
• Company pension scheme.
• Two private health insurances.
• Optional annual private wellbeing and health screening, fully funded by Evolution.
• Employee assistance programme offering 24/7 access to free health and wellbeing support.