Customer Service Coordinator

JR United Kingdom; Brentwood; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Coordinator, where you will play a vital role in supporting customers throughout their home buying journey. In this dynamic position, you will resolve initial snagging issues and coordinate with contractors to ensure efficient repairs. Ideal candidates will possess strong organizational skills, a customer-focused attitude, and the ability to manage multiple cases simultaneously. This role offers an opportunity to contribute to creating vibrant, sustainable communities while enjoying flexible working arrangements and a supportive environment for professional development.

Benefits

25 days annual leave

Private Medical Insurance or Healthcare Cash Plan

Life Assurance

Cycle to work scheme

Qualifications

• Positive and outgoing personality with a customer-focused approach.
• Experience in a customer-focused environment is advantageous.

Responsibilities

• Guide and support customers during their home purchase process.
• Coordinate with contractors to complete works efficiently.
• Follow up with customers to ensure satisfaction and resolve issues.

Skills

Customer Service

Organizational Skills

Communication Skills

Problem Solving

Job description

Job Title: Customer Service Coordinator

Company Overview:

Crest Nicholson has been building new homes for 60 years and is a leading developer committed to creating vibrant, sustainable communities.

Location: Brentwood, Eastern Division

Role Overview:

As a Customer Service Coordinator, you will support our customers throughout their home buying journey, resolving initial snagging issues and coordinating with contractors to ensure swift, minimally disruptive repairs. You will also handle queries from the public affected by our construction sites, reporting important information to site teams.

Key Responsibilities:

1. Guide and support customers during their home purchase process.
2. Coordinate with contractors and technicians to complete works efficiently.
3. Follow up with customers to ensure satisfaction and resolve issues.
4. Manage multiple cases, handle difficult conversations, and manage expectations.
5. Escalate serious faults or defects appropriately.

Candidate Profile:

Ideal candidates are positive, outgoing, and customer-focused, with strong organizational skills and the ability to handle multiple cases simultaneously. Experience in a customer-focused environment is advantageous.

About Crest Nicholson:

We are a leading developer of quality homes and sustainable communities, focusing on attractive placemaking and holistic design to create well-connected, thriving neighborhoods.

Benefits:

• 25 days annual leave
• Private Medical Insurance or Healthcare Cash Plan (family cover)
• Life Assurance
• Cycle to work scheme

We promote flexible working, inclusivity, and continuous professional development. We are committed to equal opportunities and ethical employment practices. For more details on data processing, please see our recruitment privacy notice on our website.