Service Coordinator

Mercury-Hampton-Ltd; Manchester; On-site; GBP 24,300 - 29,700; Full time

Job summary

Mercury Hampton Ltd in Manchester is seeking a proactive Service Coordinator to join our engineering team. You will coordinate engineers, schedule service appointments, and ensure excellent customer service from enquiry through to completion.

Based in Manchester with occasional travel to the Midlands, the role requires strong organisation, experience with CRM systems, and the ability to manage multiple tasks in a busy environment.

Qualifications

• Experience in service coordination or scheduling role.
• Confident with CRM systems and maintaining records.
• Able to travel to Midlands occasionally.

Responsibilities

• Schedule and coordinate engineer appointments efficiently.
• Handle customer enquiries via phone and email.
• Process purchase orders accurately.
• Maintain customer records in the CRM.
• Prepare service reports and admin documentation.
• Liaise with engineers, suppliers and customers to ensure smooth service delivery.

Skills

CRM systems

Organised

Microsoft Office

Telephone manner

Attention to detail

Job description

Service Coordinator at Mercury Hampton Ltd

Location: Manchester (with occasional travel to the Midlands)
Salary: £27,000 per annum + Annual Pay Review
Holiday: 25 days annual leave plus bank holidays
Job Type: Full-time, Temp to Permanent

About the Role

We are a well-established engineering company looking for a highly organised and customer-focused Service Coordinator to join our growing team. Based in Manchester, this is a varied and fast-paced role where you'll be responsible for coordinating engineers, scheduling service appointments, and ensuring excellent customer service from enquiry through to completion.

The successful candidate will play a key role in supporting our service operations and maintaining strong relationships with both customers and engineers. Occasional travel to the Midlands will be required, so flexibility and a willingness to travel are essential.

Key Responsibilities

Schedule and coordinate engineer appointments efficiently.

Manage customer enquiries via telephone and email with a professional and friendly approach.

Process purchase orders accurately and in a timely manner.

Update and maintain customer records using the company's CRM system.

Prepare service reports and administrative documentation.

Liaise with engineers, suppliers, and customers to ensure smooth service delivery.

Monitor job progress and communicate updates to customers.

Support the wider service and operations team with general administrative duties.

About You

We're looking for someone who is:

Experienced in a Service Coordinator, Service Administrator, or similar scheduling role.

Confident using CRM systems and maintaining accurate records.

Experienced in processing purchase orders and producing reports.

Highly organised with excellent attention to detail.

A confident communicator with an excellent telephone manner.

Able to prioritise workload and work effectively in a busy environment.

Proficient in Microsoft Office, particularly Outlook, Word, and Excel.

Willing to travel occasionally to the Midlands as required.

What We Offer

Competitive salary of £27,000 per annum.

Annual salary review.

Company pension.

Opportunities for training and career development.

Supportive and friendly working environment.

The opportunity to join a respected engineering business with a strong reputation and long-term career prospects.

If you're an organised and proactive individual with excellent coordination skills and enjoy working in a customer-focused environment, we'd love to hear from you. Apply today to become part of our growing engineering team.