Scheduling Coordinator

MAGMAS; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

MAGMAS in Birmingham is seeking a highly organized Scheduling Coordinator to join our busy operations team. You will plan daily workloads, coordinate service visits, and act as the main point of contact between customers, field staff and internal departments to ensure timely delivery and excellent service.

The ideal candidate will have experience in scheduling or planning, strong organisational skills, and the ability to communicate clearly under pressure.

Qualifications

• Experience in scheduling, coordination or planning is essential.
• Strong organisational and time-management abilities are required.
• Excellent customer communication and attention to detail are a must.

Responsibilities

• Scheduling and coordinating daily workloads, service visits and appointments.
• Managing diaries and allocating workloads effectively.
• Liaising with customers regarding appointments and enquiries.
• Communicating with field-based teams to keep schedules on track.
• Monitoring job progress and making adjustments as needed.
• Updating internal systems with accurate information and job records.
• Handling incoming calls and emails and service requests.
• Resolving scheduling issues and escalating concerns when necessary.
• Supporting the wider operations team with admin tasks.
• Maintaining high customer service standards at all times.

Skills

Scheduling experience

Organisational skills

Time management

Customer communication

Attention to detail

Working under pressure

Tools

Microsoft Office

Internal systems

Job description

Pertemps are delighted to be recruiting on behalf of a well-established and growing business based in Birmingham for a Scheduling Coordinator to join their busy operations team. This is an excellent opportunity for a highly organised and proactive individual who enjoys working in a fast-paced environment, coordinating schedules and ensuring excellent service delivery.

The Role

As a Scheduling Coordinator, you will be responsible for planning and coordinating daily workloads, managing schedules, and acting as a key point of contact between customers, field-based staff, and internal departments. You will play a vital role in ensuring work is completed efficiently while maintaining high levels of customer service.

Key Responsibilities

• Scheduling and coordinating appointments, jobs, and service visits
• Managing diaries and allocating workloads effectively
• Liaising with customers regarding appointments and enquiries
• Communicating with field-based teams to ensure schedules run smoothly
• Monitoring job progress and making adjustments where required
• Updating internal systems with accurate information and job records
• Managing incoming calls, emails, and service requests
• Resolving scheduling issues and escalating concerns where necessary
• Supporting the wider operations team with administrative tasks
• Ensuring customer service standards are maintained at all times

About You

We are looking for someone who:

• Has previous experience within scheduling, coordination or planning
• Possesses excellent organisational and time-management skills
• Is confident communicating with customers and colleagues at all levels
• Has strong attention to detail and the ability to prioritise workloads
• Is proficient in Microsoft Office and comfortable using internal systems
• Can work effectively under pressure in a fast-paced environment

If you are an organised and customer-focused individual looking for your next challenge, we'd love to hear from you.