Service Administrator

Adore Recruitment Ltd; Basildon; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Friendly team environment

Competitive salary £29k-£32k

Job summary

Adore Recruitment Ltd Basildon is partnering with a growing services company to recruit an experienced Service Administrator. Based on site, you will organise schedules, book engineers and act as the main point of contact for customers and field engineers.

The role offers a competitive salary (£29,000 - £32,000), Monday to Friday, with opportunities for development in a busy environment where accuracy and customer service matter.

Qualifications

• Experience in administration, scheduling or service coordination.
• Strong organisational and time management skills.
• Excellent written and verbal communication.
• Good IT skills including Microsoft Office and Excel.
• Experience using scheduling, CRM or service management systems would be beneficial.

Responsibilities

• Schedule and book engineer appointments across the UK.
• Manage engineer diaries and allocate jobs efficiently.
• Liaise with customers to arrange and update appointments.
• Serve as main contact for engineers on site.
• Process service requests and allocate work accordingly.
• Update internal systems with job progress.
• Maintain accurate records and customer information.
• Prepare service paperwork and compliance documents.
• Support planned and reactive maintenance administration.
• Assist with general office admin and operations tasks.

Skills

Scheduling

Diary management

Organisational skills

Time management

Microsoft Office

Excel

Communication skills

Customer service

Tools

Scheduling software

CRM systems

Service management systems

Job description

Service Administrator

Basildon | Office Based

£29,000 - £32,000 per annum

Monday - Friday

Organise Schedules. Support Engineers. Keep Things Running Smoothly.

Are you an experienced Administrator with strong scheduling and diary management skills? Do you enjoy working in a busy environment where organisation, attention to detail and customer service are key?

We're partnering with a successful and growing business that delivers specialist services across the UK. Due to continued growth, they're looking for a proactive Service Administrator to join their friendly and supportive team in Basildon.

This is an excellent opportunity for someone who enjoys coordinating appointments, booking engineers, liaising with customers and ensuring administrative processes run efficiently. You'll be a vital part of the team, helping to schedule workloads, maintain records and provide day-to-day support to field-based engineers.

Working closely with customers, engineers and internal departments, you'll ensure appointments are arranged efficiently, paperwork is completed accurately and service delivery runs smoothly.

What You'll Be Doing

• Scheduling and booking engineer appointments across the UK
• Managing engineer diaries and allocating jobs efficiently
• Liaising with customers to arrange, confirm and update appointments
• Acting as the main point of contact for engineers whilst they are on site
• Processing service requests and allocating work accordingly
• Updating internal systems with job progress and completion information
• Maintaining accurate records, documentation and customer information
• Preparing and managing service-related paperwork and compliance documents
• Supporting the administration of planned and reactive maintenance works
• Building positive relationships with customers, suppliers and colleagues
• Assisting with general office administration and operational support tasks

What We're Looking For

• Previous experience in an administration, scheduling or service coordination role
• Experience booking engineers, tradespeople or field-based staff would be highly advantageous
• Strong organisational and time management skills
• Excellent communication skills, both written and verbal
• Comfortable managing multiple priorities in a fast-paced environment
• Good IT skills, including Microsoft Office and Excel
• High attention to detail and accuracy
• A proactive and positive approach to work
• Experience using scheduling, CRM or service management systems would be beneficial

Why Join?

This is a fantastic opportunity to join a growing business where you'll play a key role in supporting customers and engineers while developing your career within a stable and successful organisation.

In return, you'll enjoy:

• Competitive salary of £29,000 - £32,000
• Friendly and supportive working environment
• Monday to Friday working hours
• Varied and rewarding role
• Opportunities for career development and progression
• Being part of a growing and successful business