Crisis Hub Officer

British Red Cross; United Kingdom; Hybrid; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Flexible working: Remote and hybrid options

36 days annual leave (including bank holidays)

Pension scheme up to 6%

Learning & Development opportunities

Blue Light Discount Card

Cycle2Work scheme

Job summary

A prominent humanitarian organization in the UK is looking for a part-time Crisis Hub Officer to manage urgent requests and support during emergencies. The ideal candidate will excel in handling crisis situations, conveying empathy on calls, and coordinating response teams. Flexibility in working conditions and a supportive leave structure are offered. Join this vital role in ensuring timely assistance to those in distress while working within a diverse and inclusive environment.

Qualifications

• Experience working in high-pressure environments, ideally in call handling or emergency response.
• Ability to use IT systems, including Microsoft Office and remote call centre platforms.
• Experience in high-pressure environments, ideally in call handling or emergency response.

Responsibilities

• Handle incoming calls from partners and the public, offering practical and emotional support.
• Coordinate the deployment of emergency response teams across the UK.
• Support and manage volunteers responding to crisis situations.
• Ensure safeguarding procedures are followed and teams remain supported.

Skills

Calm, empathetic telephone manner

Strong communication skills

Problem-solving and decision-making under pressure

Confidence using IT systems (Microsoft Office)

Tools

Remote call centre platforms

Call centre platforms

Job description

Join to apply for the Crisis Hub Officer role at British Red Cross

Hours: 28 per week (Friday‑Monday 7.30am - 3.30pm)

Contract: Permanent

Are you ready to be the calm voice and quick thinker when emergencies unfold across the UK? Do you thrive in fast‑paced environments where every call could change a life? As a Crisis Hub Officer, you’ll be at the heart of our 24/7 emergency response service. You’ll manage urgent requests from statutory partners, coordinate the deployment of crisis teams, and offer vital support to people in distress. Could you be the person who ensures help reaches those who need it most, exactly when they need it?

What will a day in the life of a Crisis Hub Officer involve?

• Handling incoming calls from partners and the public, offering practical and emotional support.
• Coordinating the deployment of emergency response teams across the UK.
• Supporting and managing volunteers responding to crisis situations.
• Ensuring safeguarding procedures are followed and teams remain supported.

To be a successful Crisis Hub Officer, what will you need?

• A calm, empathetic telephone manner and strong communication skills.
• Confidence using IT systems, including Microsoft Office and remote call centre platforms.
• Experience working in high‑pressure environments, ideally in call handling or emergency response.
• The ability to think quickly, solve problems, and make decisions under pressure.

Interested? The closing date for applications is 23.59 on Tuesday 16th December.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK‑based roles. During your application, you'll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders

Seniority level

• Associate

Employment type

• Part‑time

Job function

• Administrative and Customer Service

Industries

• Civic and Social Organizations