Service Coordinator

Construction; Greater London; Vor Ort; GBP 24.000 - 32.000; Vollzeit

Benefits dieser Stelle

Career development opportunities

Market-leading service management tech

Supportive team environment

Zusammenfassung

Construction in King’s Cross, London, is seeking an experienced Service Support Administrator to join a busy service team. You will coordinate engineers, manage customer communications and ensure service activities are delivered efficiently from Monday to Friday, 8am-5pm.

The role supports day-to-day service operations, working with customers, engineers, subcontractors and suppliers to maintain high service standards and accurate CAFM records.

Qualifikationen

• Experience in HVAC, Facilities Management or Building Services environments.
• Strong administration and coordination skills.
• Experience using CAFM systems.
• Good knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
• Excellent communication and organisational skills.

Aufgaben

• Manage and issue engineer schedules.
• Coordinate planned and reactive maintenance visits.
• Update customers on engineer attendance and schedule changes.
• Monitor job progress and completion.
• Produce and issue service reports.
• Prepare and manage customer quotations.
• Schedule subcontractor visits and RAMS documents.
• Raise purchase orders and process supplier invoices.
• Update CAFM records and service schedules.
• Create and update customer accounts and service contracts.

Kenntnisse

Administration

Coordination

Customer service

Communication skills

Organisational skills

Tools

CAFM systems

Microsoft Word

Excel

Outlook

PowerPoint

Jobbeschreibung

Service Support Administrator

King's Cross, London

Monday-Friday, 8am-5pm

Permanent

An exciting opportunity has arisen for an experienced Service Support Administrator to join a growing business in King's Cross. This is a busy and varied role supporting the service team, coordinating engineers, managing customer communications and ensuring service activities are delivered efficiently.

The successful candidate will play a key role in the day-to-day running of the service department, working closely with customers, engineers, subcontractors and suppliers to maintain high service standards.

Responsibilities

• Managing and issuing engineer schedules
• Coordinating planned and reactive maintenance visits
• Updating customers on engineer attendance and schedule changes
• Monitoring job progress and completion
• Producing and issuing service reports
• Preparing and managing customer quotations
• Scheduling subcontractor visits
• Producing and issuing RAMS documentation
• Obtaining and reviewing subcontractor RAMS
• Raising purchase orders
• Processing supplier invoices
• Updating PPM planners and service schedules
• Maintaining accurate CAFM records
• Creating and updating customer accounts and service contracts
• Assisting with monthly reports and live works updates
• Handling incoming calls and service requests
• Liaising with customers, engineers and subcontractors

About You

To be considered, you should have:

• Experience within HVAC, Facilities Management, Building Services or a similar engineering environment
• Strong administration and coordination skills
• Experience using CAFM systems
• Good knowledge of Microsoft Word, Excel, Outlook and PowerPoint
• Excellent communication skills
• Strong organisational skills and attention to detail
• Ability to prioritise and manage a busy workload
• A proactive and professional approach
• Strong customer service skills

Personal Attributes

We are looking for someone who is:

• Reliable and trustworthy
• Self-motivated
• Organised and disciplined
• Positive and professional
• Able to use initiative
• Passionate about delivering excellent service
• A strong team player with a can-do attitude

What's On Offer?

• Permanent full-time position
• Monday-Friday working hours
• King's Cross location
• Supportive team environment
• Career development opportunities
• Opportunity to join a growing and innovative business
• Exposure to market-leading service management technology

This position would suit an experienced Service Administrator, Service Coordinator, Helpdesk Administrator or Facilities Administrator looking to join a business that values its employees and offers genuine opportunities for progression.