HVAC Service Coordinator & Admin Expert

Construction; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Career development opportunities

Market-leading service management tech

Supportive team environment

Job summary

Construction in King’s Cross, London, is seeking an experienced Service Support Administrator to join a busy service team. You will coordinate engineers, manage customer communications and ensure service activities are delivered efficiently from Monday to Friday, 8am-5pm.

The role supports day-to-day service operations, working with customers, engineers, subcontractors and suppliers to maintain high service standards and accurate CAFM records.

Qualifications

• Experience in HVAC, Facilities Management or Building Services environments.
• Strong administration and coordination skills.
• Experience using CAFM systems.
• Good knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
• Excellent communication and organisational skills.

Responsibilities

• Manage and issue engineer schedules.
• Coordinate planned and reactive maintenance visits.
• Update customers on engineer attendance and schedule changes.
• Monitor job progress and completion.
• Produce and issue service reports.
• Prepare and manage customer quotations.
• Schedule subcontractor visits and RAMS documents.
• Raise purchase orders and process supplier invoices.
• Update CAFM records and service schedules.
• Create and update customer accounts and service contracts.

Skills

Administration

Coordination

Customer service

Communication skills

Organisational skills

Tools

CAFM systems

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Construction in King’s Cross, London, is seeking an experienced Service Support Administrator to join a busy service team. You will coordinate engineers, manage customer communications and ensure service activities are delivered efficiently from Monday to Friday, 8am-5pm.

The role supports day-to-day service operations, working with customers, engineers, subcontractors and suppliers to maintain high service standards and accurate CAFM records.