Lead Service Coordinator - Kings Cross

Bennett & Game Recruitment Ltd.; Greater London; Vor Ort; GBP 38.000 - 40.000; Vollzeit

Benefits dieser Stelle

Overtime available

23 days holiday + bank holidays

Pension 4%

Zusammenfassung

Bennett & Game Recruitment Ltd. is seeking a Lead Service Coordinator for their London office in Kings Cross. You will own the contract, coordinate maintenance and reactive works, and work closely with the operations and service desk managers in a busy Energy Services Division.

The role is office-based, Monday to Friday, 08:00–17:00, with responsibilities including scheduling, client liaison, raising jobs, and managing KPIs. HVAC/FM experience and CAFM proficiency are essential.

Qualifikationen

• Experience in the HVAC and FM industry.
• Office-based in Kings Cross.
• Previous role as Service coordinator/Helpdesk or similar.
• Proficient in handling inbound calls for customer queries and service requests.
• Proficient with CAFM systems and Microsoft Office (Word, Excel, PowerPoint, Outlook).

Aufgaben

• Schedule all works across the flagship contract.
• Answer inbound calls from clients.
• Raise and schedule jobs.
• Provide updates on work.
• Arrange engineers and Subcontractors to attend works.
• Compile reports for ongoing works, clients, and senior management.
• Manage SLA & KPIs.
• Raising purchase orders.
• Managing material orders.

Kenntnisse

Inbound calls handling

Customer service

Scheduling

Reporting

Communication

Tools

CAFM systems

Microsoft Word

Excel

PowerPoint

Outlook

Jobbeschreibung

Position

Lead Service Coordinator

Location

Office-based, Kings Cross

Salary

up to £40,000, depending on experience

About the client

Our client is a major service provider in London with over 50 years of success and continued growth. They're seeking a Lead Service Coordinator to take contract ownership and work closely with the operations manager and service desk manager.

Role Overview

The Lead Service Coordinator will join their ever-expanding Energy Services Division. This division operates across London, managing a range of blue-chip portfolios. The work carried out is a mixture of planned maintenance and repair works as well as reactive works from our call-out service. As the Lead Service Coordinator, you will be working out of the company's office in Kings Cross Monday to Friday.

Responsibilities

• Schedule all works across the flagship contract
• Answer inbound calls from clients
• Raise and schedule jobs
• Provide updates on work
• Arrange engineers and Subcontractors to attend works
• Compile reports for ongoing works, clients, and senior management
• Manage SLA & KPIs
• Raising purchase orders
• Managing material orders

Job Requirements

• Experience in the HVAC and FM industry
• Office-based in Kings Cross
• Previous role held as Service coordinator/Helpdesk or similar
• Highly adept at handling inbound calls for customer queries and service requests
• Highly proficient in CAFM systems, MICROSOFT Word, Excel, PowerPoint, OutlookAdministration responsibilities including filing, preparing documents, receipting, keeping and updating records

Salary & Benefits

• Basic Salary of £38,000-£40,000 DOE
• 08:00-17:00 Monday to Friday - Office based in King's Cross
• Overtime available
• 23 days holiday + Bank Holidays - increasing with service
• Pension 4%