Service Coordinator

TieTalent; Greater London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Planner / Estimator to join their team in Greater London. This role involves preparing quotations for valve repairs and services while collaborating with various teams to ensure customer satisfaction. With a focus on safety and development, the company offers a respectful workplace and unique career opportunities. If you have a background in customer service and valve technology, this is your chance to contribute to innovative solutions that enhance the world around us.

Benefits

Collaborative Workplace

Career Development Focus

Unique Career Opportunities

Qualifications

• Minimum of an Associate’s Degree or 3-4 years of related customer service experience.
• Experience in automated valve technology and service preferred.

Responsibilities

• Prepare professional quotations for repair and service for customers.
• Communicate daily with customers regarding in-house repair and field services.
• Travel to customer sites for inspections or surveys.

Skills

Customer Service

Communication Skills

Problem-Solving

Valve Technology

Microsoft Office

Interpersonal Skills

Education

Associate's Degree

3-4 years of related experience

Tools

Oracle

ERP

Job description

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals, and other essentials to consumers, businesses, and governments globally. We invite you to put your talents and career in motion at Flowserve.

Company Overview:

If a culture of excellence, innovation, and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry-leading rewards will be supported by our foundational commitments to the values of people first, integrity, and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Job Summary:

The QRC in Newark specializes in the supply and overhaul of valves and controls for the oil, gas, power, water, and chemical industries, among others. Many of the valves are automated to customer specifications in our well-equipped workshop. Our products have a high-quality standard. Due to increasing activities and growth, we are looking for a Planner / Estimator.

The role of the Planner / Estimator is to be the primary contact for repair and service activities. Working with the QRC Operations Team, the Planner executes the commercial functions to communicate with customers and meet their needs. Responsibilities include answering technical and commercial questions, providing sound and competitive quotations for repair/service and turnaround jobs, problem-solving related to valve repair, hosting visitors, and traveling approximately 30%. This role occasionally requires working near moving mechanical machines and parts.

Responsibilities:

1. Prepare professional quotations for repair and service for all Flowserve customers, working with multiple groups within Flowserve.
2. Respond promptly to all viable service and repair quotation opportunities.
3. Review all service and repair orders for accuracy and completeness, resolving issues to ensure proper order entry.
4. Enter orders accurately, ensuring clean Order Transfer files are provided to Planning on time.
5. Coordinate with the Commercial Operations Team on the approval of purchase orders and contracts, including sales approval and resolution of terms and conditions issues according to Flowserve guidelines.
6. Work closely with Outside Sales to enhance communication, repair pursuit, collaboration, and sales efforts.
7. Communicate daily with customers regarding in-house repair and field services, and provide reports as needed.
8. Prepare as-found condition reports based on technician feedback, coordinating with internal stakeholders for proper documentation and quotation details.
9. Comply with Flowserve goals, objectives, and policies.
10. Support turnaround efforts by gathering data, researching valves, and assisting with estimates when a Turnaround Support Project Manager is not available.
11. Travel to customer sites for inspections or surveys, coordinating with Field Service and QRC Operations teams.
12. Train customers in maintenance and servicing in coordination with the Training division.
13. Clarify warranty claims and support factories to enhance customer experience.

Qualifications:

• Minimum of an Associate’s Degree or 3-4 years of related customer service experience, or equivalent education and experience.
• Preferably experience in automated valve technology and service.
• Experience in offer preparation and processing.
• Good English language skills, both written and spoken.
• Excellent communication, interpersonal, and organizational skills.
• Willing to work overtime as required.
• Proficiency with Microsoft Office, Internet, and willingness to learn new software; Oracle and ERP experience are beneficial.
• Valve and actuation shop experience is advantageous.

What Flowserve offers:

• Unique career opportunities within Flowserve.
• A collaborative and respectful workplace.
• Focus on safety and career development.

Additional Information:

Job Family Group: Sales

Job Family: SA Sales Support

Flowserve is an Equal Opportunity Employer. We do not discriminate based on disability or protected veteran status. Applicants can request reasonable accommodations by contacting us via email, using "Accommodation Request" as the subject line. For more details, see our Accessibility Process.

Nice-to-have skills

• Oracle
• ERP

Location: England, United Kingdom