Service Coordinator

ABB Schweiz AG; Greater London, Milton Keynes; On-site; GBP 35,000 - 55,000; Full time

Job summary

An innovative firm is looking for a Service Coordinator to enhance service delivery in the Robotics & Discrete Automation sector. This full-time role involves planning and executing maintenance activities while ensuring compliance with standards. You will collaborate with a dynamic team, optimizing resources and exceeding customer expectations. Enjoy a flexible working environment with a supportive culture that values diversity and encourages personal development. Join a recognized top employer and contribute to impactful solutions in the robotics industry.

Benefits

25 Days Annual Leave

Competitive Pension Scheme

Life Assurance

Flexible Benefits Scheme

Employee Assistance Programme

Private Medical Cover

Generous Bonus Scheme

Office-based Flexible Working

Qualifications

• Experience in service coordination or operations in industrial services.
• Strong organizational and problem-solving skills required.

Responsibilities

• Coordinate service delivery and ensure customer satisfaction.
• Track service job completion and manage documentation.

Skills

Service Coordination

Organizational Skills

Problem Solving

Professional Communication

Cross-functional Team Coordination

Education

Experience in Industrial Services

Proficiency in SAP

Proficiency in Salesforce

Proficiency in Excel

Tools

SAP

Salesforce

Excel

Job description

Service Coordinator

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Service Center Operations Manager

Your role and responsibilities

We are seeking a Service Coordinator to join our dynamic team in ABB’s Robotics & Discrete Automation Business Area. In this role, you will be responsible for planning, coordinating, and executing planned preventative maintenance service activities for robots at customer sites mainly in the UK and Ireland, ensuring full compliance with ABB’s and customer standards, policies, and procedures. Acting as the single point of contact during service execution, this role champions customer satisfaction, resource optimization, and service excellence.

Robotics is a very interesting field, offering constant development possibilities and making every day different. We have a positive and joyful atmosphere, and no micromanagement.

Please note that the work model for the role is #LI-onsite, which means working at our Milton Keynes office 5 days per week. This is a full-time position, but daily working hours can be somewhat flexible.

In this role, you will collaborate with two other Service Coordinators to optimize allocation of Field Service Engineers. You will ensure responsive and professional support to exceed customer expectations, resolve issues collaboratively with engineers and managers, and ensure compliance with agreements. You will also track service job completion, ensure timely and accurate documentation, and monitor & manage the cost of poor quality to minimize rework. Additionally, you will proactively suggest ideas to further develop service delivery processes.

To summarize, you will be mainly accountable for:

• Service delivery coordination in a customer-centric manner
• Ensuring operational excellence

Qualifications for the role

• Experience in service coordination or operations, preferably in an industrial or technical services environment.
• Strong organizational, self-management, and problem-solving skills.
• Professional communication skills, demonstrating high ownership and a positive ambassador mindset.
• Ability to manage multiple priorities and coordinate with cross-functional teams.
• Working knowledge of service agreements, safety standards, and compliance requirements.
• Proficiency in SAP, Salesforce, and Excel is advantageous.
• You hold a current and valid UK VISA/work permit.

More about us

As part of our dedication to our employees, ABB UK offers an attractive array of benefits including:

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle-to-work, gadget discounts, and more)
• Open Job Market (internal mobility, mentorships, global project access)
• Employee Assistance Programme
• Generous employee referral scheme
• Office-based flexible working
• Private medical cover for yourself and family
• Generous bonus scheme

For the 4th consecutive year, ABB UK has been recognized as a Top Employer in the UK, reflecting our commitment to a better world of work through excellent HR policies and practices.

ABB Robotics & Discrete Automation Business Area provides robotics, machine, and factory automation including products, software, solutions, and services. Revenues are generated from both direct sales to end users and indirect sales through system integrators and machine builders. www.abb.com/robotics

We value people from diverse backgrounds. Could this be your story? Please apply today, latest May 20, or visit www.abb.com to learn more about us and the impact of our solutions globally.