Service Coordinator

Monarch Airlines; Diss; On-site; GBP 24,000 - 30,000; Full time

Job summary

Monarch Airlines is seeking a dedicated Service Coordinator to enhance customer service in a fast-paced environment. Responsibilities include managing service queries, logging visits, and providing administrative support to ensure efficient operations. A strong emphasis is on teamwork, communication, and proficiency with Microsoft Office products. Join a successful team and enjoy various employee benefits including training, discounts, and a pension.

Benefits

25 days holiday + bank holidays

Ongoing training

Career progression opportunities

Employee discounts and incentives

Company pension

Free parking

On-site parking

Qualifications

• Exceptional customer service skills required.
• Proficient in Microsoft Office products.
• Ability to handle queries and promote products effectively.

Responsibilities

• Handle customer service queries and solutions.
• Log and coordinate service and maintenance visits.
• Plan and schedule engineers' workload.

Skills

Customer Service

Communication

Teamwork

Interpersonal Skills

Tools

Microsoft Office

Job description

Monarch is a reputable company in the water distribution industry, with over 50 years of experience in providing water softeners. We are currently seeking a dedicated and customer-oriented Service Coordinator to join our team.

As a Service Coordinator at Monarch, you will be responsible for handling customer service queries, logging service and maintenance visits, planning engineers' workload, and providing general administrative support. You will work closely with our service admin team to ensure efficient and effective coordination of our services.

We are looking for someone who is a strong team player, with excellent communication skills and a friendly demeanor. You should be able to handle customer queries efficiently, promote Monarch's products and services, and work well under pressure. Knowledge of Microsoft Office products is essential for this role.

If you are passionate about delivering exceptional customer service and enjoy working in a fast-paced environment, then we would love to hear from you.

Requirements

• Handle customer service queries and provide appropriate solutions.
• Log and coordinate service and maintenance visits.
• Plan engineers' workload and ensure efficient scheduling.
• Provide general administrative support to the service admin team.
• Work well as part of a team and independently.
• Have excellent communication and interpersonal skills.
• Promote Monarch's products and services effectively.
• Proficient in Microsoft Office products.
  
  

Benefits

• 25 days holiday + bank holidays
• Ongoing training
• Tiered structure allowing progression and future career paths.
• Working as part of a high performing successful team
• Employee discounts and staff incentives
• Company pension
• Free parking
• On-site parking