Service Coordinator

Veolia; Cambridge; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading company in resource management is looking for a Transport Service Coordinator to manage logistics and ensure exceptional service delivery. The role involves daily management of service, compliance with regulations, and requires experience in a similar industry. Benefits include a competitive salary, annual leave, and training opportunities.

Benefits

25 days of annual leave

Company pension scheme

Discounts on groceries and retailers

Access to health resources

Paid day off for volunteering

Ongoing training opportunities

Qualifications

• Previous experience in waste, transport, or logistics.
• Understanding of transport compliance and WTD.
• Ability to manage a busy workload efficiently.

Responsibilities

• Manage service delivery and dynamic allocation of work.
• Communicate updates to customers and stakeholders.
• Support frontline staff with operational issues.

Skills

Communication

Organizational skills

Problem solving

Transport compliance knowledge

Tools

Google operating systems

Job description

Transport Service Coordinator

Salary: £27,000 per annum with an annual performance bonus (15%) plus Veolia benefits and pension

Hours: Monday to Friday, 40 hours per week 8am - 5pm

Location: Cowley Road, Cambridge, CB4 4DN

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.



We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.



What you'll be doing;



As the UK leader in resource management, Veolia provides comprehensive waste, water and energy management services to a wide range of industries. In this role you'll contribute to the safe disposal of waste, maximising the potential for recycling and recovery, with a strong focus on exceptional customer service and expertise,



This position plays a pivotal role in the delivery of services to our customers. You will work as part of a team effectively managing daily workloads and logistics for front line staff and liaising directly with customers, to ensure a first class service delivery.



Key elements of the role include :-

• Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes
  
• Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
  
• Completing debriefs with front line staff and reporting necessary actions or updates as required
  
• Face-to-face engagement with drivers, supporting them to address any issues on route
  
• Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue
  
• Ensuring Veolia legal compliance on-site (WTD, O'licence and transport compliance)
  

What we're looking for;

• Previous experience operating within a similar industry; waste/transport/logistics
  

• Able to demonstrate an understanding of transport compliance and WTD
  
• Good communication skills communicating with people of all levels including drivers, frontline employees and customers
  
• Ability to organise a busy workload and operate at a fast pace Working with a quality management system e.g. ISO Managing transport compliance. Experienced IT Skills, and the ability to adapt to Google operating systems
  

What we can offer you;

• 25 days of annual leave
  
• Access to our company pension scheme
  
• Discounts on everything from groceries to well known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• One paid days leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  

What's next?



Apply today, so we can make a difference for generations to come.



We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.



We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.



We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.



We therefore welcome and encourage all candidates who meet the minimum requirements to apply.



If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team.





Job Posting End Date:

28-06-2025

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.