Customer Service Coordinator

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Norwich; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Join a leading UK house builder as a Customer Service Coordinator, responsible for supporting homeowners and ensuring effective communication. This role involves collaboration with various departments to resolve customer issues while adhering to health and safety policies. With opportunities for remote working and a commitment to career development, this position is ideal for detail-oriented individuals with strong communication skills.

Benefits

Health insurance

Remote working options after training

Paid training and career development

Free on-site car parking

Access by public transport and close to park & ride

Qualifications

• Experience in customer care within a fast-paced environment.
• Ability to remain calm under pressure.
• Familiarity with COINS software is advantageous.

Responsibilities

• Provide effective support to homeowners regarding defects.
• Collaborate with site managers and contractors to resolve issues.
• Record customer feedback and arrange appointments.

Skills

Communication skills

Attention to detail

Problem-solving

IT literacy

Tools

Microsoft Office Suite

Customer management systems

Job description

Hours: Monday to Friday (Days)

About Our Client:
Join a leading UK house builder, dedicated to delivering exceptional homes and supporting vibrant communities. With a strong commitment to innovation, our client builds around 10,000 homes a year and operates across England, Wales, and Scotland. They are passionate about nurturing careers and providing opportunities for personal and professional growth.

• Health insurance
• Remote working options after training
• Paid training and career development
• Free on-site car parking
• Access by public transport and close to park & ride

Responsibilities:
As a Customer Service Coordinator, you will:

• Provide effective support to homeowners and ensure timely communication regarding defects.
• Collaborate with site managers, maintenance operatives, and contractors to resolve customer issues.
• Record customer feedback accurately in the computer system and arrange appointments for problem resolution.
• Work closely with various departments to optimise communication and achieve company KPIs.
• Issue work orders to maintenance operatives and monitor progress until completion.
• Carry out general administrative duties while adhering to health, safety, and environmental policies.
• Previous experience in customer care within a fast-paced environment.
• Excellent communication skills and attention to detail.
• Ability to remain calm and focused under pressure, with proactive problem-solving skills.
• IT literate with proficiency in Word, Excel, and Outlook.
• Experience in the housing or construction industry is a plus, though not essential.
• Familiarity with COINS software is advantageous, but training will be provided.

Technologies:

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with customer management systems (specific software training available).

How to apply:

Simply apply to this advert and/or send CV

Join us and start Building Your New Possible today!

Our client is an equal opportunities employer committed to diversity and inclusion within the workforce. They encourage applications from all backgrounds and walks of life.

Adecco is a disability-confident employer. It is i

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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