Managed Service Coordinator

Travel Chapter; Southwold; On-site; GBP 20,000 - 26,000; Part time

Job summary

A growing holiday home company seeks a Property Management Coordinator in Southwold. The role blends field and office work, coordinating staff and guest services to ensure a fantastic experience for holidaymakers. Join a friendly team with strong values and a range of benefits, including generous holiday entitlement and a commitment to staff development.

Benefits

25 days’ paid holidays plus bank holidays

A day off for your or a loved one’s birthday

Paid day to volunteer with a charity

Friends and family discount scheme

Life assurance

Social clubs (pets, fitness, gardening)

Great social events

Qualifications

• Enthusiastic, friendly team player with customer service experience.
• Strong organizational skills for property management.
• Resilient in dealing with challenges while achieving positive resolutions.

Responsibilities

• Coordinate cleaners, gardeners, and contractors for property upkeep.
• Manage complaints and feedback on housekeeping standards.
• Update administrative systems and maintain accurate records.

Skills

Customer Service

Organizational Skills

Communication

Attention to Detail

Resilience

Job description

Employment Type: Fixed Term - up until 30th September 2025

Location: Southwold

Hours of Work: Part Time, 09:00 – 17:00 - 4 days a week between Monday and Friday

What You'll Be Doing

The Property Management Service is a key department that keeps everything running smoothly. Our Coordinators are a force of nature that overcome all obstacles in their path to ensure our guests and homeowners have the best experience possible. The role is a blend of field-based work and office work where no two days are the same.

The sorts of things you’ll be doing include:

• Coordinating our cleaners, housekeepers, gardeners, and maintenance contractors.
• Providing accurate timescales of when the properties will be prepared and ready to receive guests.
• Managing complaints or feedback around housekeeping standards and overseeing the issue until we reach a satisfactory outcome.
• Keeping accurate records and ensuring administrative systems are updated.
• Assisting guests before, during, and after their stay, dealing with any requests, queries, or problems they have.

You'll have:

• An enthusiastic, friendly, and welcoming team player with previous customer service experience.
• Strong organisational skills, and able to run the administration of our property portfolio to a high standard.
• A resilient character capable of successfully dealing with challenges and achieving positive resolutions.
• Outstanding attention to detail, communication, and comfort in setting expectations.
• Someone who isn't afraid to get hands-on and take on tasks outside of their usual responsibilities.
• Experience in property letting, housing, estates agency, or the travel industry could be advantageous.

We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!

You'll get:

Apart from joining a rapidly growing company with a great culture and a focus on employee development, we offer competitive salaries and benefits that look after our team well. These include:

• 25 days’ paid holidays plus bank holidays
• A day off for your or a loved one’s birthday
• A paid day to volunteer with a charity of your choice
• Friends and family discount scheme
• Life assurance for peace of mind
• Social clubs for pets, fitness, gardening, sustainability, or nutrition
• Great social events, including our well-known Christmas parties!

Who are we?

We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. From a small South West holiday letting agency to a market leader, we maintain a strong family ethos and values at our core. Our caring and collaborative culture drives us, keeping our team inspired and motivated every day.

We value diversity and inclusivity. If you need adjustments during the application or selection process, let us know, and we’ll be happy to assist.