Service Co-ordinator

Royal Voluntary Service; United Kingdom; Remote; GBP 19,000 - 25,000; Part time

Job summary

Royal Voluntary Service offers an engaging role for a Service Coordinator on a part-time basis. This position is essential for supporting volunteers and clients in their Home from Hospital service, helping individuals reconnect with their communities after discharge. The role requires a compassionate individual with experience in person-centred care, possessing a full UK driving license. You'll have the chance to make a lasting impact on the lives of those in need.

Benefits

26 days’ holiday (pro-rata) plus paid statutory Bank Holidays.

Ten weeks’ company sick pay after probation.

A great pension scheme.

Employee assistance programme.

Extensive online and on-the-job training.

Opportunities for career progression.

Qualifications

• Full UK driving licence and access to own vehicle.
• Demonstrable experience of working in a person-centred manner.
• Understanding of the NHS and Health and Social Care.

Responsibilities

• Support volunteers and clients in the Home from Hospital service.
• Coordinate volunteer activities and manage referrals.
• Ensure effective delivery of services and record information accurately.

Skills

Excellent communications

Interpersonal skills

Ability to transport patients

Initiative

Job description

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Royal Voluntary Service provided pay range

This range is provided by Royal Voluntary Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Royal Voluntary Service has an opportunity available for a SERVICE COORDINATOR to join our team. You will join us on a part-time, fixed term contract until 31st MARCH 2026, and in return, you will receive a salary of £19,218.40 pro-rata per annum (FTE £24,023 per annum). Home based with travel across Leicester, Leicestershire & Rutland.

Do you enjoy helping people? Are you looking for a role that is truly rewarding? Then we need you!

Overview

The Home from Hospital service offers support to patients who are awaiting / have recently been discharged from hospital. Support commences upon notification of discharge. Patients will be supported to leave hospital though transport from hospital to their home (provided by staff/volunteers via their own vehicles).

Once home, the support continues for 6-12 weeks, helping people reconnect with their community or activities of interest. The service aims to cut delays in patients being able to leave hospital when they are ready, and to reduce their recovery time and chance of readmission by supporting their wellbeing during their first days at home. Our support helps to reduce the impact of isolation and loneliness and enable people to be better connected with others for their ongoing wellbeing.

We’re currently looking for two Service Co-ordinators to join our team on a part-time basis, on a fixed-term contract until 31st March 2026.

The Role

The purpose of the Service Coordinator is to support our volunteers and clients, working closely with the Service Manager to deliver our Home from Hospital service. Ensuring the day-to-day effective coordination of volunteers and capturing all information in our database. Recruitment, training and supporting volunteers, receiving, and actioning referrals. Delivering our service within the line of our funding agreement and Royal Voluntary Service vision and core values. Applicants must have access to own vehicle.

Working Hours 28 hours

Monday to Thursday - role 1

Tuesday to Friday - role 2

What you’ll need:

Knowledge

• A working knowledge and understanding of the NHS and Health and Social Care including the needs of patients upon discharge from hospital.
• Awareness of the principles of Safeguarding (Adults and Children), (training and ongoing support is provided.)
• Understanding of the strengths and support needs of a volunteer involving organisation and volunteers.
• Ability to proficiently use standard IT systems / Email / Microsoft Teams and learn role specific databases.
  
  

Skills

• Excellent communications ability at all levels.
• Ability to act on own initiative within agreed parameters.
• Willingness to transport patients, both home from hospital and to other identified community settings.
• Full UK driving licence and access to own vehicle.
• The ability to regularly travel across a defined geographical area to support patients discharged from hospital.
  
  

Experience

• Demonstrable experience of working in a person-centred manner with care, compassion and sensitivity.
• Demonstrable ability to support, calm, enthuse and assess risk in all occasions.
  
  

Benefits

• Salary of £19,218.40 pro-rata per annum (FTE £24,023 per annum)
• 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
• Ten weeks’ company sick pay following successful completion of probation
• A great pension scheme
• 2 x Salary Death in Service Benefit, subject to qualification
• Enhanced Family Leave schemes
• An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
• A 24-hour doctor line, financial support with dental/optical and other therapies
• A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
• Extensive online and on the job training to ensure you will succeed in your role
• Opportunities to discuss flexible working
• Opportunities to develop new skills and progress your career
• The chance to make a positive, lasting impact that changes lives, communities and society
  
  

Royal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.

How To Apply

Please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.

If you are successful with your application the role will be subject to satisfactory DBS check

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Dates to bear in mind

The closing date for this role is 7th JULY 2025. However, we reserve the right to close this vacancy early should sufficient applications be received.

Other organisations may call this role Project Support Co-ordinator, Outreach Co-ordinator, Care Co-ordinator, Service Co-ordinator, Community Work Co-ordinator, Activity Community Co-ordinator, or Community Wellbeing and Volunteer Co-ordinator.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

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