SERVICE COORDINATOR

T H White Ltd; Devizes; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

23.5 days holiday rising to 26.5 days

Pension scheme up to 8.5% employer

Salary sacrifice pension option

Life Assurance up to 5x salary

Share Plan

Staff discounts

Job summary

Palfinger UK, part of the TH White group, is hiring a full-time Service Call Co-Ordinator in Devizes. You will manage incoming calls and emails, raise accurate service orders, and help to organise repairs, services and emergency breakdowns for customers.

This office-based role requires a patient, organised individual with excellent communication skills and strong IT literacy (Outlook, Word, Excel). You will work a 39-hour week on a three-shift rotating pattern.

Qualifications

• Experience in service control, service coordination or asset management roles is an advantage.
• Strong administration skills and proficiency with MS Outlook, Word and Excel.
• Clear, professional verbal and written communication with external customers.
• Excellent time management and organisational skills.
• Able to work well in a fast-paced team environment.

Responsibilities

• Answer incoming breakdown and service requests via phone and email.
• Log service calls accurately and efficiently into the system.
• Prioritise urgent requests and ensure timely follow-up.
• Communicate clearly with customers and internal teams.
• Support our service controllers to meet deadlines and targets.

Skills

Service coordination

Asset management

Administration

MS Outlook

MS Word

MS Excel

Communication skills

Time management

Teamwork

Job description

Join our busy and friendly Service Control Team in Devizes as a full-time Service Call Co-Ordinator working for our prestigious Palfinger crane division.

This office-based role is ideal for organised, customer-focused individuals who enjoy speaking to customers over the phone in a fast-paced administration setting.

About the Role:
We build and maintain the premium Palfinger lorry-mounted cranes used by customers across the country. Our call co-ordinators help to organise and book repairs, services and emergency breakdown jobs for our customers.

You’ll manage incoming telephone calls and emails, quickly identifying the nature of the issue and raising accurate service orders on our internal system.

Hours:

This is a full-time, permanent role working 39 hours per week on a fixed three-shift rotating system — please only apply if you can commit to an office based role working the set shifts below, as these cannot be changed:

• Week 1 (Early Shift):
  Mon–Thurs: 07:00–16:00, Fri: 07:00–15:00
• Week 2 (Core Shift):
  Mon–Thurs: 08:00–17:00, Fri: 08:00–16:00
• Week 3 (Late Shift):
  Mon–Thurs: 08:30–17:30, Fri: 09:00–17:00

Key Duties will Include:

• Answer incoming breakdown and service requests via phone and email
• Log service calls accurately and efficiently into the system
• Prioritise urgent requests and ensure timely follow-up
• Communicate clearly with customers and internal teams
• Support our service controllers to meet deadlines and targets

The Ideal Applicant:

We’re looking for someone who can bring a positive, proactive attitude to the team, with strong communication skills and the ability to juggle tasks calmly under pressure.

Preferred Skills & Experience:

• Experience in service control, service coordination or asset management roles is an advantage, however if you have strong administration skills we’d like to hear from you.
• You must be confident with MS Outlook, Word, Excel and internal company IT systems.
• Clear and professional verbal and written communication standards, with the confidence to liaise with external customers.
• Strong time management and organisational skills.
• Able to work well in a fast-paced team environment.

Benefits:

Palfinger UK are proud to be part of the wider, family run T H White group. We believe that people are our most important and valuable asset, and it is our philosophy to try to do everything we can to ensure that everyone working for us is happy and gets pleasure and satisfaction from their work.

We offer a great range of company benefits that reward you now and as your career progresses, including:

• 23.5 days holiday entitlement rising to 26.5 days with service + Bank Holidays
• Competitive company pension scheme offering employer contributions of up to 8.5%, with a combined total of 12.5% when you contribute (subject to qualifying period).
• Additional option of joining the ‘salary sacrifice’ smart pension scheme.
• Life Assurance cover providing up to 5 times salary with service.
• Share Plan – providing our employees with a real stake in the business.
• Cross-divisional career development plans, providing you with a range of future job opportunities across our large organisation.
• Staff discounts on a huge variety of products (such as clothing, footwear, household and selected machinery lines) at our stores.
• Robust and thorough training ensuring that you feel you have the support necessary to be a success.

T H WHITE is proud to be an equal opportunities employer. We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace.