Service Call & Scheduling Coordinator

T H White Ltd; Devizes; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

23.5 days holiday rising to 26.5 days

Pension scheme up to 8.5% employer

Salary sacrifice pension option

Life Assurance up to 5x salary

Share Plan

Staff discounts

Job summary

Palfinger UK, part of the TH White group, is hiring a full-time Service Call Co-Ordinator in Devizes. You will manage incoming calls and emails, raise accurate service orders, and help to organise repairs, services and emergency breakdowns for customers.

This office-based role requires a patient, organised individual with excellent communication skills and strong IT literacy (Outlook, Word, Excel). You will work a 39-hour week on a three-shift rotating pattern.

Qualifications

• Experience in service control, service coordination or asset management roles is an advantage.
• Strong administration skills and proficiency with MS Outlook, Word and Excel.
• Clear, professional verbal and written communication with external customers.
• Excellent time management and organisational skills.
• Able to work well in a fast-paced team environment.

Responsibilities

• Answer incoming breakdown and service requests via phone and email.
• Log service calls accurately and efficiently into the system.
• Prioritise urgent requests and ensure timely follow-up.
• Communicate clearly with customers and internal teams.
• Support our service controllers to meet deadlines and targets.

Skills

Service coordination

Asset management

Administration

MS Outlook

MS Word

MS Excel

Communication skills

Time management

Teamwork

Job description

Palfinger UK, part of the TH White group, is hiring a full-time Service Call Co-Ordinator in Devizes. You will manage incoming calls and emails, raise accurate service orders, and help to organise repairs, services and emergency breakdowns for customers.

This office-based role requires a patient, organised individual with excellent communication skills and strong IT literacy (Outlook, Word, Excel). You will work a 39-hour week on a three-shift rotating pattern.