Parts Controller

Elix Sourcing Solutions; Desborough; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

33 days holiday

Onsite parking

Life Assurance

Full training

Growth opportunities

Pay reviews

Job summary

Elix Sourcing Solutions in Desborough is seeking an Operations & Aftersales Coordinator to act as a central point of contact for customers, internal departments, third-party suppliers, and mobile engineers. You will set up and maintain vehicle build folders, track progress through production, IVA inspections, and final handover, and log service requests while coordinating engineer travel when needed.

Join a market-leading manufacturer with a friendly, close-knit team.

Qualifications

• Strong communication skills and a customer-focused mindset.
• Excellent organizational abilities in a fast-paced environment.
• Experience in administrative roles within manufacturing or engineering settings.

Responsibilities

• Act as a central point of contact for customers, internal departments, third-party suppliers, and mobile workshop engineers.
• Set up and maintain vehicle build folders, tracking progress through production, IVA inspections, and final handover.
• Log incoming service requests, coordinate mobile engineers, and arrange travel logistics (hotels, transport) as required.
• Handle general operational administration, including inputting engineer timesheets, updating CRM/Excel records, and issuing customer invoices.
• Deal with live queries and breakdown requests, keeping customers updated and problem-solving alongside the Service Manager.

Skills

Communication

Organization

Customer service

Attention to detail

Tools

Excel

Outlook

CRM software

Job description

Ready to step into long-term office career with a supportive local team? If you're a customer-focused administrator, coordinator, or switch-on professional with great communication skills and a good sense of humor, this is the opportunity you've been looking for.

Operations & Aftersales Coordinator

£25,000-£30,000 per year

Desborough

• 33 days holiday
• Onsite parking
• Life Assurance
• Full training provided
• Professional and personal growth opportunities
• Annual pay reviews and promotion opportunities
• Friendly, laid-back team environment

Join a market-leading specialist manufacturer providing essential build, maintenance, and support services to a UK-wide customer base. Operating from their Desborough site, they offer a collaborative, close-knit office culture where personality, adaptability, and team fit are valued far above industry experience.

Day-to-Day Responsibilities

• Act as a central point of contact for customers, internal departments, third-party suppliers, and mobile workshop engineers.
• Set up and maintain vehicle build folders, tracking progress through production, IVA inspections, and final handover.
• Log incoming service requests, coordinate mobile engineers, and arrange travel logistics (hotels, transport) as required.
• Handle general operational administration, including inputting engineer timesheets, updating CRM/Excel records, and issuing customer invoices.
• Deal with live queries and breakdown requests, keeping customers updated and problem-solving alongside the Service Manager.

What We're Looking For

• Communication & Personality: A confident, personable communicator who thrives in a close-knit, down-to-earth team and enjoys talking to engineers and customers alike.
• Proactive & Organized: Highly organized with basic IT skills (Excel/Outlook) and the ability to multitask in a varied, fast-paced environment.
• Relevant Interest or Background: Previous administrative experience with a genuine interest (or background) in automotive, engineering, or manufacturing. Supervisory switchers from hospitality, retail, or logistics are also encouraged to apply.
• Career Stability: A proven, stable work history from someone seeking a long-term role with room to grow.