Service Coordinator

HP4 Recruitment Ltd; City of Edinburgh; Remote; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Fully remote working

Supportive working environment

Job summary

HP4 Recruitment Ltd is seeking a Service Coordinator to join a growing Security Engineering company working remotely across Scotland. You will coordinate security engineers, manage workloads, and handle a high volume of customer calls while supporting the wider service team.

The role requires experience in coordinating field-based teams, strong organisation, and excellent communication. Fully remote, Monday–Friday, 40 hours, with responsibility for the Scotland region.

Qualifications

• Experience coordinating engineers or field-based teams.
• Experience working in a fast-paced service environment.
• Strong organisation and multitasking skills.
• Excellent communication and customer service skills.
• Ability to coordinate multiple engineers and workloads.
• Good IT and Microsoft Office skills.

Responsibilities

• Coordinate and manage workloads for 5-6 security engineers across Scotland.
• Schedule and allocate service and maintenance work efficiently.
• Handle a high volume of incoming and outgoing phone calls.
• Liaise with engineers, customers and internal teams.
• Manage customer enquiries and service requests.
• Coordinate engineer attendance across multiple sites.
• Update internal systems and maintain accurate service records.
• Prioritise workloads to ensure deadlines and customer requirements are met.
• Monitor engineer workloads and respond to changes or urgent requests.

Skills

Coordinating engineers

Multitasking

Organisation

Communication

Customer service

Tools

Microsoft Office

Job description

Service Coordinator - Remote | Scotland | 6-Month Maternity Cover

We are currently recruiting for a Service Coordinator to join a growing Security Engineering company, responsible for coordinating engineers and service activities across the Scotland region.

This is a fast-paced and varied role where you will be responsible for coordinating security engineers, managing workloads and handling a high volume of customer calls and enquiries. The role would suit someone who thrives in a busy environment, can think quickly and is comfortable managing multiple priorities.

The Role

• Coordinate and manage workloads for 5-6 security engineers across Scotland
• Schedule and allocate service and maintenance work efficiently
• Handle a high volume of incoming and outgoing phone calls
• Liaise with engineers, customers and internal teams
• Manage customer enquiries and service requests
• Coordinate engineer attendance across multiple sites
• Update internal systems and maintain accurate service records
• Prioritise workloads to ensure deadlines and customer requirements are met
• Monitor engineer workloads and respond to changes or urgent requests
• Provide general administrative support to the wider service team

About You

We are looking for someone with previous experience in a Service Coordinator, Service Administrator, Scheduler, Planner or similar coordination role.

You will ideally have:

• Experience coordinating engineers or field-based teams
• Experience working in a fast-paced service environment
• Strong organisation and multitasking skills
• Excellent communication and customer service skills
• The ability to coordinate multiple engineers and workloads
• Confidence handling a high volume of telephone calls
• Good attention to detail and accuracy
• A proactive approach and ability to think on your feet
• Good IT and Microsoft Office skills

Previous experience within security, fire & security, CCTV, access control, intruder alarms, facilities management, property maintenance or another field-service environment would be advantageous but is not essential.

What's on Offer?

• £135-£140 per day
• 6-month maternity cover contract
• Fully remote working
• Monday-Friday
• 40 hours per week
• Responsibility for the Scotland region
• Opportunity to work for a growing Security Engineering company
• Fast-paced and varied role
• Supportive working environment