Service Support Coordinator

Alertsystems Ltd; England; On-site; GBP 21,000 - 32,000; Full time

Job summary

AlertSystems Ltd is seeking a highly organised administrator to join our busy Service Admin team. You will coordinate information between customers, our nationwide team of service engineers and internal departments, while maintaining CRM records.

This role offers exposure to customer service operations, commercial processes and CRM, with opportunities to learn and develop in a professional service environment.

Qualifications

• Demonstrates strong organisational abilities and multitasking skills.
• Excellent written and verbal communication skills.
• Proficient in MS Office (Outlook, Word, Excel).
• Able to coordinate information between customers, engineers and internal teams.

Responsibilities

• Handle and process incoming calls and emails from customers, taking prompt action as needed.
• Schedule appointments for service managers, updating their diaries accordingly.
• Process purchase orders from customers.
• Produce chargeable service work quotations for appropriate decision makers.
• Assist with chargeable service work procedures.
• Maintain accurate CRM records and support the service department in daily operations.
• Good Microsoft Office skills, particularly Outlook, Word and Excel.
• Strong organisational and multitasking skills.
• Excellent written and verbal communication skills.
• Ability to work effectively in an open plan office environment.
• Willingness to learn and confidently use CRM and business systems.

Skills

Organised

Multitasking

Communication skills

Microsoft Office

CRM usage

Open plan office

Tools

CRM

Outlook

Word

Excel

Job description

We are looking for a highly organised and motivated administrator to join our busy Service Admin team. Our service department is essential to ensuring our customers receive first class support and service. This is an opportunity to play a key role within a team of Service Support Coordinators. Together with administrative tasks, you will coordinate information between customers, our nationwide team of service engineers/managers and internal departments. Along with maintaining accurate CRM records and ensuring key activities are completed accurately and on time. The role offers excellent exposure to customer service operations, commercial processes, CRM, as well as some customer portals, providing an ideal opportunity to develop your career in a professional service based environment.

About AlertSystems

AlertSystems is a successful, growing UK business providing innovative electronic security, fire and monitoring solutions to organisations nationwide. We combine technical expertise, leading technology and a strong customer focus to help protect people, premises and assets.

Key Responsibilities

• Handle and process incoming calls and emails from customers, taking prompt action as needed.
• Schedule appointments for our service managers, updating their diaries accordingly.
• Process purchase orders from customers.
• Produce chargeable service work quotations for appropriate decision makers.
• Assist with chargeable service work procedures.
• Maintain accurate CRM records and support the service department in daily operations.
• Good Microsoft Office skills, particularly Outlook, Word and Excel.
• Strong organisational and multitasking skills.
• Excellent written and verbal communication skills.
• Ability to work effectively in an open plan office environment.
• Willingness to learn and confidently use CRM and business systems.