Service Controller: Maintenance Scheduler & Ops Lead

Coalesce Recruitment Limited; Walsall; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

20 days holiday

Bank holidays

Pension

Life assurance

Full training provided

Job summary

Coalesce Recruitment Limited is helping a nationwide service provider recruit a Service Controller for their Oldbury centre. The role focuses on taking pre-planned maintenance bookings, scheduling visits for engineers, and coordinating with customers and engineers to ensure smooth service delivery.

You will be IT proficient (Office 365 including Word and Excel) with strong written and verbal communication skills, and you will contribute to service improvements and cost control within a 40-hour

Qualifications

• Track record in service administration or similar capacity.
• Experience scheduling and planning maintenance/work visits for engineers.
• Strong written and verbal communication skills required.
• IT proficient including Office 365, Word and Excel.

Responsibilities

• Take pre-planned maintenance bookings from customers and plan/schedule them.
• Interact with Service Engineers and process engineer job sheets/work reports.
• Change job status in the internal system and ensure data accuracy.
• Take ownership of service improvement initiatives and cost control.

Skills

Scheduling

Service administration

IT proficiency

Tools

Office 365

Word

Excel

Job description

Coalesce Recruitment Limited is helping a nationwide service provider recruit a Service Controller for their Oldbury centre. The role focuses on taking pre-planned maintenance bookings, scheduling visits for engineers, and coordinating with customers and engineers to ensure smooth service delivery.

You will be IT proficient (Office 365 including Word and Excel) with strong written and verbal communication skills, and you will contribute to service improvements and cost control within a 40-hour