Service Controller

Coalesce Recruitment Limited; Walsall; Presencial; GBP 28.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

20 days holiday

Bank holidays

Pension

Life assurance

Full training provided

Descripción de la vacante

Coalesce Recruitment Limited is helping a nationwide service provider recruit a Service Controller for their Oldbury centre. The role focuses on taking pre-planned maintenance bookings, scheduling visits for engineers, and coordinating with customers and engineers to ensure smooth service delivery.

You will be IT proficient (Office 365 including Word and Excel) with strong written and verbal communication skills, and you will contribute to service improvements and cost control within a 40-hour

Formación

• Track record in service administration or similar capacity.
• Experience scheduling and planning maintenance/work visits for engineers.
• Strong written and verbal communication skills required.
• IT proficient including Office 365, Word and Excel.

Responsabilidades

• Take pre-planned maintenance bookings from customers and plan/schedule them.
• Interact with Service Engineers and process engineer job sheets/work reports.
• Change job status in the internal system and ensure data accuracy.
• Take ownership of service improvement initiatives and cost control.

Conocimientos

Scheduling

Service administration

IT proficiency

Herramientas

Office 365

Word

Excel

Descripción del empleo

Service Controller - Nationwide Service Provider – Oldbury – Salary: £28,000 - £30,000 + 20 days holiday + bank + pension + life assurance + full training provided

• Do you have a track record within a service administration, service co-ordination or similar capacity?
• Do you have experience in scheduling and planning maintenance work or service visits for Engineers?
• Are you looking to join a business who truly care for, nurture and develop their people?

If so, then this could well be the role that you are looking for…………

A nationwide service provider to the vehicle fleet industry with an enviable reputation spanning 50 years is now looking for a Service Controller to join their centre for excellence for double decks in Oldbury, West Midlands.

As Service Controller you will be part of the service administration team taking pre-planned maintenance bookings from customers and planning and scheduling of these; speaking to customers to arrange follow up visits and booking them in; interacting with Service Engineers and processing Engineer job sheets / work reports; changing the job status on internal system and ensuring all inputted data is always correct and taking ownership in service improvement initiatives and cost control.

This position would suit someone who is commercially astute and has a track record of working as a Service Controller, Service Co-ordinator, Service Administration or similar capacity ideally within an engineering or technical based business and now looking to progress their career within service operations.

You will also demonstrate strong written and verbal communication skills, a strong attention to detail; be able to interface with people at all levels and be IT proficient including the use of Office 365 including Word and Excel.

Working hours are 40 hours per week Monday to Friday 8am – 5pm with a 1 hour lunchbreak.

You will be working for a business who truly care for, nurture and develop their people with proof of family members across 3 generations working for the business