Service Controller - Scheduling, Fleet Ops & KPIs

Hiremech Ltd; Wellingborough; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Hiremech, part of Briggs Equipment Group, invites applications for a Service Controller in Wellingborough to coordinate field engineers and drive service delivery.

You will ensure Health & Safety compliance; manage schedules, productivity and KPI performance; optimise routes and workloads; handle overtime approvals; oversee out‑of‑hours activity; support onboarding; and identify improvements to generate revenue.

Qualifications

• Experience coordinating field service teams or similar operations.
• Proficiency with MS Office and system-based workflows.
• Strong verbal and written communication, organisational and problem-solving skills.

Responsibilities

• Ensure Health & Safety compliance at all times.
• Manage Engineer schedules, productivity, and service level performance.
• Coordinate and prioritise work to meet customer needs and KPIs.
• Maintain excellent communication with customers, engineers, and internal teams.
• Monitor maintenance, breakdowns, and work in progress to ensure timely completion.
• Optimise engineer workloads and routes to maximise efficiency.
• Approve overtime, non-productive hours, and leave in line with business requirements.
• Oversee out-of-hours service activity and support operational continuity.
• Manage fleet resources, including short-term hire and FOC vehicles.
• Support the onboarding and development of new team members.
• Identify opportunities to improve service delivery and generate additional revenue.
• Resolve operational issues quickly and effectively.
• Foster a positive team culture and support colleagues as needed.

Skills

Organisational skills

Time management

Communication skills

Customer service mindset

Tools

Microsoft Office

Service management systems

Job description

Hiremech, part of Briggs Equipment Group, invites applications for a Service Controller in Wellingborough to coordinate field engineers and drive service delivery.

You will ensure Health & Safety compliance; manage schedules, productivity and KPI performance; optimise routes and workloads; handle overtime approvals; oversee out‑of‑hours activity; support onboarding; and identify improvements to generate revenue.