Field Service Controller – Heavy Plant Equipment

Elite Consultancy Network; Newcastle upon Tyne; On-site; GBP 35,000 - 40,000; Full time

Job summary

Elite Consultancy Network is recruiting a experienced Service Controller to join their North East operation. This role coordinates a busy field service team, ensuring engineers, customers, parts and timelines are managed effectively.

The ideal candidate will have proven experience in service control or service coordination within machinery environments, strong organisational skills, and the ability to handle urgent breakdowns while maintaining clear customer updates.

Qualifications

• Previous experience in service control / service coordination.
• Experience coordinating field-based engineers.
• Understanding of machinery service environments.
• Strong organisational and prioritisation skills.
• Comfortable handling breakdowns and urgent service requests.
• Good administrative and IT skills.

Responsibilities

• Coordinate and schedule Field Service Engineers across the region.
• Manage breakdowns, servicing, repairs and planned maintenance.
• Prioritise engineer workloads based on urgency and location.
• Keep customers updated throughout the repair/service process.
• Raise and progress jobs/work orders to completion.
• Liaise with engineers regarding faults and follow-up visits.
• Work with Parts to ensure component availability.
• Support quotations, warranty claims and service invoicing.
• Monitor outstanding jobs and minimise machine downtime.
• Maintain accurate records in the service management system.

Skills

Service coordination

Field-based engineers

Machinery knowledge

IT proficiency

Tools

Service management software

MS Office

Job description

Elite Consultancy Network is recruiting a experienced Service Controller to join their North East operation. This role coordinates a busy field service team, ensuring engineers, customers, parts and timelines are managed effectively.

The ideal candidate will have proven experience in service control or service coordination within machinery environments, strong organisational skills, and the ability to handle urgent breakdowns while maintaining clear customer updates.