Service Controller: Efficient Scheduler & Customer Liaison

Hiring People; Leeds; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Private healthcare

25 days holiday + bank holidays

Fully funded Christmas do (partnersinv

Company uniform

A genuinely friendly, down-to-earth–t…

Job summary

Wharfedale Refrigeration in Leeds is seeking a friendly Service Controller to be the vital link between customers, engineers and the office team. You will handle service enquiries, schedule jobs, and ensure engineers have the right tools and information to keep our 24/7 operation running smoothly.

Join a close-knit, down-to-earth team and help us maintain excellent communication, review job reports before invoicing, and support a seamless handover from diagnosis to repair.

Qualifications

• Excellent customer service skills and professional yet personable communication.
• Confident using email and CRM systems with full training provided.
• Calm under pressure and able to handle a variety of tasks.
• Strong organisational skills with keen attention to detail.

Responsibilities

• Handle inbound enquiries via phone and email, converting leads into jobs through our CRM.
• Efficiently schedule reactive and routine work for engineers.
• Organise permits and RAMS for site access and ensure engineers have the right parts and information.
• Review job reports before invoicing and update customers.
• Liaise with the quoting team for smooth handover from diagnosis to repair.
• Participate in an out-of-hours telephone call rota.

Skills

Customer service

CRM system

Team player

Organisational skills

Tools

CRM system

Email

Job description

Wharfedale Refrigeration in Leeds is seeking a friendly Service Controller to be the vital link between customers, engineers and the office team. You will handle service enquiries, schedule jobs, and ensure engineers have the right tools and information to keep our 24/7 operation running smoothly.

Join a close-knit, down-to-earth team and help us maintain excellent communication, review job reports before invoicing, and support a seamless handover from diagnosis to repair.