Service Controller

Hiremech Ltd; Wellingborough; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Hiremech, part of Briggs Equipment Group, invites applications for a Service Controller in Wellingborough to coordinate field engineers and drive service delivery.

You will ensure Health & Safety compliance; manage schedules, productivity and KPI performance; optimise routes and workloads; handle overtime approvals; oversee out‑of‑hours activity; support onboarding; and identify improvements to generate revenue.

Qualifications

• Experience coordinating field service teams or similar operations.
• Proficiency with MS Office and system-based workflows.
• Strong verbal and written communication, organisational and problem-solving skills.

Responsibilities

• Ensure Health & Safety compliance at all times.
• Manage Engineer schedules, productivity, and service level performance.
• Coordinate and prioritise work to meet customer needs and KPIs.
• Maintain excellent communication with customers, engineers, and internal teams.
• Monitor maintenance, breakdowns, and work in progress to ensure timely completion.
• Optimise engineer workloads and routes to maximise efficiency.
• Approve overtime, non-productive hours, and leave in line with business requirements.
• Oversee out-of-hours service activity and support operational continuity.
• Manage fleet resources, including short-term hire and FOC vehicles.
• Support the onboarding and development of new team members.
• Identify opportunities to improve service delivery and generate additional revenue.
• Resolve operational issues quickly and effectively.
• Foster a positive team culture and support colleagues as needed.

Skills

Organisational skills

Time management

Communication skills

Customer service mindset

Tools

Microsoft Office

Service management systems

Job description

Opportunity: Service Controller
Contract: Permanent
Location: Wellingborough

Contract: Permanent

Company: Hiremech – part of the Briggs Equipment Group

About Us: Briggs Equipment Group is a leading provider of material handling, powdered access, plant and specialist rental equipment offering new and used sales, short and long-term hire, engineering services, training and asset management.

At Hiremech, we've been helping businesses keep moving with high-quality materials handling equipment for over 30 years. From our headquarters in Tottenham and our depot in Wellingborough, we proudly serve customers across London, the South East, and the East Midlands, delivering trusted solutions backed by exceptional service

In this role, you will:

• Ensure compliance with Health & Safety procedures at all times.
• Manage Engineer schedules, productivity, and service level performance.
• Coordinate and prioritise work to meet customer needs and KPIs.
• Maintain excellent communication with customers, engineers, and internal teams.
• Monitor maintenance, breakdowns, and work in progress to ensure timely completion.
• Optimise engineer workloads and routes to maximise efficiency.
• Approve overtime, non-productive hours, and leave in line with business requirements.
• Oversee out-of-hours service activity and support operational continuity.
• Manage fleet resources, including short-term hire and FOC vehicles.
• Support the onboarding and development of new team members.
• Identify opportunities to improve service delivery and generate additional revenue.
• Resolve operational issues quickly and effectively.
• Foster a positive team culture and support colleagues as needed.

What will help you excel in this role

• Strong Microsoft Office and system‑based experience
• Excellent organisational and time‖management skills
• Confident and effective communication skills

If you require any reasonable adjustments during the interview process, please contact a member of the Recruitment Team in advance so we can ensure your needs are met.