Services Controller

Elite Consultancy Network; Newcastle upon Tyne; On-site; GBP 35,000 - 40,000; Full time

Job summary

Elite Consultancy Network is recruiting a experienced Service Controller to join their North East operation. This role coordinates a busy field service team, ensuring engineers, customers, parts and timelines are managed effectively.

The ideal candidate will have proven experience in service control or service coordination within machinery environments, strong organisational skills, and the ability to handle urgent breakdowns while maintaining clear customer updates.

Qualifications

• Previous experience in service control / service coordination.
• Experience coordinating field-based engineers.
• Understanding of machinery service environments.
• Strong organisational and prioritisation skills.
• Comfortable handling breakdowns and urgent service requests.
• Good administrative and IT skills.

Responsibilities

• Coordinate and schedule Field Service Engineers across the region.
• Manage breakdowns, servicing, repairs and planned maintenance.
• Prioritise engineer workloads based on urgency and location.
• Keep customers updated throughout the repair/service process.
• Raise and progress jobs/work orders to completion.
• Liaise with engineers regarding faults and follow-up visits.
• Work with Parts to ensure component availability.
• Support quotations, warranty claims and service invoicing.
• Monitor outstanding jobs and minimise machine downtime.
• Maintain accurate records in the service management system.

Skills

Service coordination

Field-based engineers

Machinery knowledge

IT proficiency

Tools

Service management software

MS Office

Job description

£35,000 – £40,000 DOE | Potential flexibility to £45,000 for the right candidate

I’m currently working with an established construction equipment and heavy plant business who are looking to appoint an experienced Service Controller to join their North East operation.

This is a key position within the aftersales team, responsible for coordinating a busy field service operation and ensuring engineers, customers, parts and ongoing jobs are managed effectively.

Youdo not need to have started your career as an Engineer, although a technical background would certainly be advantageous. What is important is previous experience working as a Service Controller, Service Coordinator, Service Planner, Workshop Controller or similar within a relevant engineering or machinery environment.

The role will include:

• Coordinating and scheduling Field Service Engineers across the region
• Managing breakdowns, servicing, repairs and planned maintenance
• Prioritising engineer workloads based on urgency, location and customer requirements
• Keeping customers updated throughout the repair/service process
• Raising and progressing jobs/work orders through to completion
• Liaising with Engineers regarding faults, additional work and follow-up visits
• Working closely with Parts to ensure components are available when required
• Supporting quotations, warranty claims and service invoicing
• Monitoring outstanding jobs and helping minimise machine downtime
• Maintaining accurate records within the service management system

What we’re looking for:

• Previous experience within service control / service coordination
• Experience coordinating field-based engineers
• An understanding of a machinery, equipment or engineering service environment
• Strong organisation and the ability to manage changing priorities
• Comfortable dealing with breakdowns and urgent service requirements
• Good administrative and IT skills

Experience within heavy plant, construction equipment, plant hire, agricultural machinery, material handling, powered access, HGV/commercial vehicles or a similar sector would be particularly relevant.

Previous hands-on engineering experience would be an advantage, but it is not essential.

Package:

£35,000 – £40,000 depending on experience, with potential flexibility towards £45,000 for an exceptional candidate.