Service Controller and Sales Force Lead

Archers Recruitment; Swindon; On-site; GBP 32,000 - 42,000; Full time

Job summary

Archers Recruitment is seeking an Operations & Engineering Support specialist in Swindon to oversee workload planning, team coordination, and quotation processing. You will handle sales orders through invoicing and promote accessories and services to customers.

The role also covers project data management, systems and IT support using Sage, Excel, CAD, and Adobe tools, plus process improvement and ISO-aligned purchasing. A proactive, detail-oriented mindset is essential.

Qualifications

• A relevant qualification in business administration, management, commerce, or industrial engineering.
• PMP qualification or actively working toward would be of benefit.

Responsibilities

• Workload planning and scheduling of routine and reactive maintenance.
• Supporting, managing, and coordinating the engineering team, including training and development.
• Preparing customer quotations and managing sales orders through to invoicing.
• Identifying customer needs and proactively promoting relevant accessories and services, including contracts.
• Producing Bills of Materials, managing stock ordering, and overseeing projects as required.
• Ensuring accuracy across all business records, including job cards, customer documents, product movement records, and Sage entries.
• Allocating parts and managing project costings for modifications and conversions within Sage.
• Ensuring all completed work is correctly invoiced and reconciled.
• Confident use of Sage for project management, sales orders, and invoicing.
• Proficient in Excel, CAD software, and Adobe tools, including the creation of forms with electronic signature capability.
• Managing product listings on the company website.
• Supporting the use of mobile applications, telematics, and temperature mapping tools.
• Exploring and implementing AI and productivity tools where appropriate.
• Contributing to branded communications, including email signature design and document templates.
• Driving process improvement and mapping, using tools such as Lucid or equivalent.
• Validating and policing data input across all records and systems to maintain integrity.
• Supporting purchasing activity, including supplier benchmarking and researching alternatives in line with ISO requirements.

Skills

IT aptitude

Communication

Documentation

Data validation

Independent work

Education

Business/admin/management/industrial eng

PMP certification or near

Tools

Sage

Excel

CAD

Adobe

Job description

Key Responsibilities

Operations & Engineering Support

• Workload planning and scheduling of routine and reactive maintenance.
• Supporting, managing, and coordinating the engineering team, including training and development.
• Preparing customer quotations and managing sales orders through to invoicing.
• Identifying customer needs and proactively promoting relevant accessories and services, including contracts.

Project & Data Management

• Producing Bills of Materials, managing stock ordering, and overseeing projects as required.
• Ensuring accuracy across all business records, including job cards, customer documents, product movement records, and Sage entries.
• Allocating parts and managing project costings for modifications and conversions within Sage.
• Ensuring all completed work is correctly invoiced and reconciled.

Systems, Software & IT

• Confident use of Sage for project management, sales orders, and invoicing.
• Proficient in Excel, CAD software, and Adobe tools, including the creation of forms with electronic signature capability.
• Managing product listings on the company website.
• Supporting the use of mobile applications, telematics, and temperature mapping tools.
• Exploring and implementing AI and productivity tools where appropriate.
• Contributing to branded communications, including email signature design and document templates.

Process & Compliance

• Driving process improvement and mapping, using tools such as Lucid or equivalent.
• Validating and policing data input across all records and systems to maintain integrity.
• Supporting purchasing activity, including supplier benchmarking and researching alternatives in line with ISO requirements.

Qualifications & Experience

• A relevant qualification in business administration, management, commerce, or industrial engineering.
• A working understanding of temperature control systems, with at least a basic grasp of electrical components - a mechanical background is a distinct advantage.
• Experience in operations management and organisational effectiveness.
• Familiarity with business, financial, and project management principles.
• PMP qualified or actively working toward would be of benefit.

Skills & Competencies

• Strong IT aptitude, including Sage, Excel, CAD, and Adobe.
• Excellent written and verbal communication skills.
• Able to produce accurate documentation and manage competing priorities without compromising attention to detail.
• Process-driven, with experience in data validation and record management.
• Comfortable working independently, researching information, and completing tasks without close supervision.