Specification Sales Support Advisor

Dimplex UK; Southampton; On-site; GBP 23,000 - 28,000; Full time

Job summary

Dimplex UK is seeking a sales support specialist to handle customer enquiries, qualify leads and coordinate with internal teams to progress opportunities. You will register projects in Dynamics 365, support product selections for heating and ventilation systems, and maintain accurate CRM records while upholding ISO quality standards.

Join a dynamic team focused on delivering excellent customer service and driving sales opportunities across Dimplex brands in the UK.

Qualifications

• Excellent communication skills to support customers and colleagues clearly and effectively.
• Strong written and verbal skills.
• Commitment to continuous improvement with many training opportunities.
• Excellent attention to detail.
• Decision making through best practice.
• Can do, customer focused attitude.
• Flexible approach.

Responsibilities

• Identify and process all incoming sales leads, providing effective handling to maximise sales opportunities across all Dimplex brands.
• Register all new projects and maintain updates onto CRM (Dynamics 365) to support the sales teams with project management, quotations and sales pipelines.
• Support all incoming customer enquiries requiring product selection for Dimplex heating and Xpelair ventilation systems, optimising sales opportunities.
• Carry out CRM database maintenance and cleansing tasks to ensure records are accurate.
• Follow up responses to Marketing campaigns and events to develop leads and qualify into project opportunities.
• Carry out product sizing processes to ensure suitable product types are proposed.
• Understand the basic requirements of building regulations to support promotion of product features (training provided).
• Assist external sales teams to maintain customer relationships, updating information where necessary.
• Provide customer support via all media routes to ensure excellent levels of service.
• Uphold high standards of quality and environmental responsibility while adhering to ISO9001 and ISO14001 processes and procedures.
• Carry out any other reasonable function as requested by the line manager or superiors and provide cover for team members.

Skills

Excellent communication

Strong written & verbal skills

Attention to detail

Continuous improvement

Decision making

Customer-focused

Flexible

Tools

CRM Dynamics 365

SAP ERP

Job description

Company Overview

Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Dimplex is part of the Glen Dimplex Group. We design, develop and deliver innovative heating and ventilation solutions in all sectors in which we operate.

Company Overview

Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Dimplex is part of the Glen Dimplex Group. We design, develop and deliver innovative heating and ventilation solutions in all sectors in which we operate.

Main Purpose of Role

Point of contact for customer sales enquiries requiring assistance with product information and selection; capturing these enquiries as leads and co-ordinating effectively within the business to generate and support sales opportunities.

Key Accountabilities

• Identify and process all incoming sales leads, providing effective handling to maximise sales opportunities across all Dimplex brands.
• Register all new projects and maintain any necessary updates onto CRM (Dynamics 365) to support the sales teams with the management of their projects, quotations and sales pipelines.
• Support all incoming customer sales enquiries requiring product selection for Dimplex heating and Xpelair ventilation systems, optimising sales opportunities when presented.
• Carry out CRM database maintenance and cleansing tasks to ensure records are accurate.
• Follow up responses to Marketing campaigns and events to develop leads and qualify into project opportunities.
• Carry out product sizing processes to ensure suitable product types are proposed.
• Understand the basic requirements of building regulations to support the promotion of product related features and benefits (full training provided).
• Assist external sales teams to maintain customer relationships, updating information where necessary.
• Provide customer support via all media routes to ensure excellent levels of customer service are maintained.
• Uphold the highest standards of quality, protect and consider the environment whilst adhering to our ISO9001 and ISO14001 processes and procedures.
• Carry out any other reasonable function necessary as requested by the line manager or their superiors and provide reasonable cover for others within the team.

Skills, Knowledge And Experience

Essential Criteria

• Excellent communication skills to support customers and colleagues clearly and effectively
• Strong written and verbal skills
• A commitment to continuous improvement (many training opportunities available)
• Excellent attention to detail
• Decision making through best practice
• Can do, customer focused attitude
• Flexible approach

Desirable Criteria

• Experience of using CRM System ideally Dynamics 365
• Knowledge of HVAC products, industry & building regulations
• Experience of using SAP or similar ERP systems
• Experience of operating within an ISO accredited structure
• Full UK Driving Licence