Operations Administrator

Jobtailor; Helston; On-site; GBP 24,000 - 32,000; Full time

Job summary

Jobtailor is seeking an organised admin assistant to support the Operations team with heat pump and solar installation projects. You will manage high-volume customer contact, answer calls, confirm details for 30+ weekly installs, and prepare documentation for each job.

Responsibilities include updating records in Job Logic and Monday.com, coordinating schedules, and assisting with internal reporting. This role requires precise time management and strong communication.

Qualifications

• Experience supporting operations or project teams in a busy, customer-facing environment.
• Ability to manage high volumes of calls and inquiries with a professional manner.
• Strong organisational skills and attention to detail.

Responsibilities

• Provide administrative support to the Operations Manager, Deputy Operations Manager, and Project Managers for installations.
• Handle high-volume customer interactions, answer calls, confirm details for weekly installs, and manage inquiries.
• Prepare installation packs and handover documentation.
• Track projects and update records in Job Logic and Monday.com.
• Assist with scheduling and coordinate daily priorities for teams.

Skills

High-volume interaction management

Project coordination

Microsoft Office proficiency

Job Logic familiarity

Time management

Tools

Job Logic

Monday.com

Microsoft Office

Job description

• Provide direct administrative support to the Operations Manager, Deputy Operations Manager, and Project Managers for heat pump and solar installations
• Manage high-volume customer interactions, answer telephone calls, manage expectations, confirm details for 30 weekly new installs, and handle inquiries from 4,000+ existing customers
• Prepare and issue installation packs, assumption/exclusion sheets, handover forms, and other job-related documentation
• Track multiple concurrent projects and update records in Job Logic and Monday.com
• Assist with schedule management and coordinate daily priorities for project managers and installation teams
• Collate information for weekly operations meetings and internal reporting
• Help coordinate staff training, vehicle servicing schedules, and stock collection planning
• Manage and organise digital job filing to ensure active and historical folders are complete and compliant

Requirements

• Previous experience supporting operations teams, project managers, or working in a busy, high-volume administrative or customer-facing role
• Confident communicator with a polite and professional telephone manner
• Ability to handle high volumes of customer contact effectively
• Comfortable working in a fast-paced environment and prioritising multiple tasks to support 30+ installs a week
• Excellent time-management skills with strong attention to detail and accuracy
• Proficient with Microsoft Office and general computer systems
• Willingness to learn Joblogic and Monday.com; training provided
• Self-starter willing to take ownership of tasks and actively support the wider operations team
• Ability to adhere to FCA Code of Conduct obligations

Core Competencies

Demonstrates strong administrative support capabilities, managing high-volume customer interactions and coordinating multiple projects effectively. Proficient in Microsoft Office and familiar with Job Logic and Monday.com for operational efficiency.

Highest-signal resume keywords

• High-Volume Customer Interaction Management
• Project Coordination
• Microsoft Office Proficiency
• Job Logic Familiarity
• Time Management

Hard Skills

• Administrative Support
• Project Management
• Documentation Preparation
• Data Tracking
• Customer Service

Soft Skills

• Confident Communication
• Attention to Detail
• Self-Starter
• Polite Telephone Manner
• Ability to Prioritize

Industry Keywords

• FCA Code of Conduct
• Operations Management
• Installation Coordination
• Customer-Facing Role

Tools & Technologies

• Job Logic
• Monday.com
• Microsoft Office