Customer Support, Sales Support

Jobtailor; Milton Keynes; On-site; GBP 24,000 - 30,000; Full time

Job summary

Jobtailor in Milton Keynes is seeking a proactive Sales Administrator to join our busy team. You'll manage customer enquiries, process quotations and orders, and liaise with ERP and CRM systems to ensure accurate data.

The role demands strong communication, organisation, and problem-solving skills, with experience in B2B environments and a keen eye for detail.

Qualifications

• Minimum 2 years’ experience in sales administration, customer service, technical sales support, or order processing.
• Experience in B2B environments, ideally in construction, M&E, industrial supplies, or technical products.
• Strong ERP knowledge and proficiency with Microsoft Office suite.
• Excellent communication, organisation, and problem-solving skills.
• Ability to manage multiple priorities with accuracy and attention to detail.
• Interest in technical products or engineering and a proactive, team-oriented mindset.

Responsibilities

• Manage customer enquiries and provide first-class support.
• Process quotations, sales orders, invoices, and delivery updates.
• Communicate with customers and internal teams.
• Support project-related documentation and technical queries.
• Work with ERP systems, CRM, stock data, pricing, and order tracking.
• Liaise with other teams to ensure accurate information for site-related orders.
• Maintain records, documentation, and compliance-related files.
• Support other business administrative tasks as needed.
• Coordinate general office tasks, including data entry, reporting, and internal communications.

Skills

Sales Order Processing

Quotation Management

Invoice Processing

Technical Sales Support

Order Tracking

ERP Knowledge

CRM Software

Excellent Communication

Organizational Skills

Problem-Solving Skills

Proactive Attitude

Team Collaboration

Customer-Centric Mindset

Attention to Detail

Tools

ERP Systems

CRM Software

Job description

• Manage customer enquiries and provide first-class support
• Process quotations, sales orders, invoices, and delivery updates
• Communicate with customers and internal teams
• Support project-related documentation and technical queries
• Work with ERP systems, CRM, stock data, pricing, and order tracking
• Liaise with other teams to ensure accurate information for site-related orders
• Maintain records, documentation, and compliance-related files
• Support other business administrative tasks as needed
• Coordinate general office tasks, including data entry, reporting, and internal communications

Requirements

• Minimum 2 years’ experience in sales administration, customer service, technical sales support, or order processing
• Experience in B2B environments, ideally in construction, M&E, industrial supplies, or technical products
• Strong ERP knowledge
• Proficient in Microsoft Office suite
• Excellent communication, organisation, and problem-solving skills
• Ability to manage multiple priorities with accuracy and attention to detail
• Interest in technical products or engineering
• Proactive and self-motivated
• Collaborative and team-oriented
• Customer-centric mindset
• Strong attention to detail

Core Competencies

Demonstrates expertise in sales administration and customer service within B2B environments, particularly in technical products. Proficient in managing customer inquiries, processing orders, and utilizing ERP systems to ensure accurate and efficient operations.

Highest-signal resume keywords

• Sales Administration Experience
• Strong ERP Knowledge
• Microsoft Office Proficiency
• Customer Service Skills
• Attention to Detail

Hard Skills

• Sales Order Processing
• Quotation Management
• Invoice Processing
• Technical Sales Support
• Order Tracking

Soft Skills

• Excellent Communication
• Organizational Skills
• Problem-Solving Skills
• Proactive Attitude
• Team Collaboration

Industry Keywords

• B2B Environments
• Construction
• M&E
• Industrial Supplies
• Technical Products

Tools & Technologies

• ERP Systems
• CRM Software